{"id":562896,"url":"https://alion.io/job/visa-client-services-cx-analyst","title":"Business Analyst (Client Experience)","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":136,"ghost_share":0,"stale_share":0.596,"repost_share":0.022,"time_to_fill_p50_days":32,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasay, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1713},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T04:01:29Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nThe Business Analyst for Client Experience is an individual contributor responsible for supporting Client Experience initiatives. The ideal candidate will possess the ability to solve complex problems and identify innovative solutions using data-driven problem-solving tools and methodologies.\nHaving the following skills is a definite advantage:\nPython for production-quality ML coding (clean, testable, modular)\nData structures & algorithms / computational complexity fundamentals\nSQL for extraction/joins/feature pulls\nAbility to build/maintain data pipelines supporting ML workflows\nKey Responsibilities:\nPartner with Client Services leadership including Go-to-Market Services leadership, Client Care leadership, Regional Client Services leaders, Technology teams, and survey vendors to support Client Experience Net Promoter Score (NPS) survey initiatives.\nUtilize data analytics to provide actionable insights aimed at improving NPS survey management and returns.\nDemonstrate strong project management skills to address issues and lead process improvements.\nDevelop executive communications that tell a compelling story about the state of Client Experience surveys. Candidates with background in AI and machine learning programming will be part of related projects aimed at improving customer experience.\nVisa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.\n\nVisa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.Qualifications\nBasic Qualifications:\n2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).\nExperience in team building, coaching, and performance management.\nExperience in delegating tasks and responsibilities to team members.\nExperience in managing projects and time, introducing innovative ideas and processes.\nExperience in setting and accomplishing goals with high standards.\nExperience in taking initiative and working independently, taking ownership of outcomes.\nExperience in using communication skills to inspire, influence, and motivate others.\nExperience in adapting to shifting priorities and challenges.\nExperience in relationship management with key stakeholders and peers.\nExperience in knowledge management and content development.\nExperience with documentation and knowledge management tools.\nPreferred Qualifications:\nExpertise in Data Analytics using AI and ML models.\n3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).\nExperience with content standards, style guides, and templates.\nAbility to analyze the impact of product changes and feature launches on business processes and related knowledge.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 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