Consulting Director, B2B Payment Business

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

We are currently looking for a Director to lead consulting engagements for our clients in Japan, supporting strategy and new business development in the Commercial Money Movement Solutions (CMS) business.

The Director will lead engagements and act as the main focal point, coordinating between the client team, junior team members, other internal local and global stakeholders, and outsourcing partners as applicable. The Director will be responsible for managing various initiatives between Visa and the client. The Director will be responsible for scoping, proposing, contracting, and delivering projects, and managing team members’ performance and delivery quality. The full range of responsibilities is detailed below.

Responsibilities:

• Drive initiative development to support the client’s CMS business growth using strategic consulting methodologies, including setting key questions and hypotheses, conducting deep quantitative analyses, synthesizing recommendations, and aligning with internal stakeholders. Example areas of support include:
• New business development and business strategy
• Issuing portfolio strategy and marketing strategy
• New product, business, and customer journey design
• System PMO from business requirements definition to implementation support for cross regional teams operating in both English and Japanese
• Go to market strategy design
• Drive high quality delivery by fully leveraging both strategic consulting and IT consulting PMO skills while managing team members and various subject matter experts, including data scientists, product specialists, and client services representatives both in Japan and overseas offices.
• Manage client relationships with executives, general managers, and key frontline members to deepen the partnership.
• Manage and coach team members, contributing to their growth and career development while ensuring quality of project deliverables.
• Develop a fact base of the client processes, assets, and organization to determine future opportunities for collaboration and partnership.
• Create, develop, and maintain analytical models and methodologies to contribute to standardized VCA offerings and intellectual property creation.
• Continuously build knowledge, surface new insights, and produce thought leadership pieces that contribute to practice development and global best practices.
• Oversee and manage administrative tasks and project setup, including contracting documentation, internal reporting, and completion of compliance procedures.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relish the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

• Fluent Japanese and at least business level English proficiency
• Deep experience and a track record of high performance in strategy, IT consulting, and or project management (10 years plus)
• Deep experience in managing complex cross functional and cross regional projects
• Strong understanding of financial services, payments, banking, and or B2B commercial payments ecosystems, with experience supporting related business strategy, transformation, or product initiatives
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
• Excellent detail orientation, ensuring the highest level of quality and rigor in reports and data analysis
• Excellent presentation skills, including strong oral and written capabilities
• Self motivated, results oriented individual with the ability to progress multiple priorities concurrently
• Flexible mindset to revise plans and scopes while managing clients' expectations
• Strong commercial acumen, with experience in developing business cases with proven ROI
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
• Ability to lead and inspire team members to achieve high levels of performance

What will also help:

• Experience in payments, transaction banking, commercial banking, cash management, treasury services, or technology. Deep understanding of the Commercial and Money Movement Solutions business, B2B payments, or corporate banking business models is highly preferred
• Experience in technical project management
• Experience in customer experience design using human centered design and design thinking
• An understanding of statistical analysis, modelling, scoring schemes, and related analytical techniques

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.