{"id":2168519,"url":"https://alion.io/job/visa-director-software-test-engineering","title":"Director; Software Test Engineering","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":152,"ghost_share":0,"stale_share":0.572,"repost_share":0.026,"time_to_fill_p50_days":23,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasay, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3358},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"Jira","optional":false},{"name":"Machine Learning","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-09T10:57:13Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T18:57:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nTeam Summary\nThe Testing team is responsible for developing, applying, and maintaining quality standards for Visa products. Develops and executes software test plans. Analyzes and writes test standards and procedures. Maintains documentation of test results. Analyzes test results and recommends corrective action.\nWhat a Director, Software Test Engineering does at Visa:\nPartner with the Senior Director to lead the Testing Pillar’s multi-year transformation roadmap and strategic plans, focusing on the successful delivery of Visa’s Client Product Testing Tools.\nLead a team of Analysts, Consultants, and Senior Consultants to drive success across a complete regional or shared-service remit.\nDetermine team schedules and priorities, working in close collaboration with a wide set of stakeholders and balancing sometimes-competing initiatives and focus areas.\nCollaborate with the COE team and regional Testing groups to define and implement a future-focused vision that aligns people, processes, and systems, driving continuous improvement and automation.\nProduct Launch Management: Oversee end-to-end go-to-market planning, rapid execution, and post-launch performance optimization for the new enterprise testing platform, ensuring delivery within aggressive timelines.\nDrive accelerated launch cycles by establishing streamlined processes, clear milestones, and cross-functional alignment to deliver the testing platform to market within 12 months, balancing speed with quality.\nIntegrate AI-driven capabilities into both the product and operational workflows, ensuring the platform leverages automation, intelligent analytics, and machine learning to enhance testing efficiency and decision-making.\nLead comprehensive launch readiness activities, including product positioning, enablement of testing teams, documentation, training programs, and stakeholder communication to ensure rapid adoption and seamless transition.\nExecute post-launch optimization through continuous monitoring of platform performance, gathering user feedback, and leveraging AI-powered insights to iterate quickly, resolve issues, and deploy enhancements at speed.\nOperational Reporting: Develop and maintain dashboards, reports, and documentation to monitor product initiatives, performance, and outcomes.\nDrive implementation of metric-based improvements including monitoring, reporting, performance analysis and cost benefit\nProvide senior stakeholder updates, translating complex problems into data and insights throughout the journey and enabling informed business decisions\nData & Insights: Gather, analyze, and present product performance metrics to guide strategic decisions and measure success.\nLeverage a wide variety of analytical & process management skills to develop comprehensive process improvement plans.\nTools & Systems: Manage and enhance product management tools (e.g., Jira, Confluence, MS Teams, MS Project, Productboard) to maximize team productivity and workflow efficiency.\nEvaluate and analyze testing processes and services, recommending improvements to enhance efficiency and effectiveness.\nCross-Functional Alignment: Drive effective communication and collaboration between product, engineering, design, and support teams. Deep collaboration with our main stakeholders including, Client Services, Product, Technology, and other support teams.\nRepresent all regional Testing teams in cross functional projects, including being the POC for our Tech solutions such as tools, system enhancement, reporting, troubleshooting, etc.\nEngage and establish business partnerships with cross functional leadership including CS leadership, relevant stakeholders and business partners across Visa to collaborate, influence, and drive Center of Excellence programs and initiatives.\nCustomer Feedback Loop: Establish and maintain processes to capture, analyze, and incorporate customer and user feedback into product planning.\nTranslates the ‘voice of the client and/or employee’ into strategic initiatives, partnering with global senior stakeholders to deliver on an improvement pipeline\nPartner with cross-functional testing teams to improve the client experience, service standards and/or, operational efficiency and effectiveness through process design and re-engineering\nDevelop and manage Testing and stakeholder training curriculum with implementation plans, ensuring relevant content by audience and contract management best practices. Together with Senior Consultant manager, provide training and guidance to team members and other stakeholders.\nActs as an ambassador to coach and lead the client services organization to deliver process improvement and cost saving across our business, specifically in testing pillar\nQualifications\nWhat you will need:\nWe are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client-focused. This role is an individual contributor at an advanced support staff level.\nAs a candidate, you should have:\nMinimum 8 years’ experience in successful delivery of large initiatives with demonstrated business value.\nProven ability to manage complex, cross-functional initiatives from concept to delivery.\nProven people-leadership experience, aptitude, and success.\nMinimum 5 years’ experience in Software Testing, including Payments, Mobile, Web-based, and Client-Server applications using both Manual and Automation techniques.\nStrong AI expertise - proven experience in AI adoption, implementation, and integration into products and operational workflows, including automation, intelligent analytics, and machine learning.\nExperience in developing and deploying client-facing testing tools or similar solutions is an advantage.\n5+ years of experience in Product Management, Project Management, or Product Operations roles.\nDegree in Computer or Process Engineering, MIS, or Technology-related field.\nStrong analytical and problem-solving skills, with experience using data and AI-powered insights to drive decisions.\nExcellent communication, facilitation, and stakeholder management skills.\nProficiency in product and project management tools (e.g., Jira, Confluence, MS Teams, MS Project, Copilot, Productboard).\nTrack record of introducing new methods and thought processes to drive business process improvements.\nExperience working in SaaS or technology-driven companies.\nFamiliarity with Agile, Scrum, or other iterative delivery methodologies.\nKnowledge of operational improvement frameworks (e.g., Lean, Six Sigma).\nExposure to customer success or support operations.\nCompany description:\nAs the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.\nAt Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.\nYou're an Individual. We're the team for you. Together, let's transform the way the world pays.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 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