{"id":3949055,"url":"https://alion.io/job/visa-manager-specialized-client-success","title":"Manager - Specialized Client Success","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":127,"ghost_share":0.008,"stale_share":0.535,"repost_share":0.039,"time_to_fill_p50_days":33,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-07T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-07T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"The Manager - Specialized Client Success is a client-facing individual contributor role serving as a subject matter expert. The Consultant enables new client capabilities promotes product adoption and optimizes client performance. \nWorking in conjunction with Account Team members from Client Services Sales and Product you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visas strategy.\nKey Responsibilities:\nAccelerate adoption and improve performance of products for the assigned product family by identifying optimization opportunities and leads for activation.\nCollaborate with regional Sales and Product functions to design and execute go-to-market initiatives for Visa products.\nCollaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance.\nOwn the product life-cycle post activation within the Client Service team and be the subject matter expert for the assigned product family.\nCollect product feedback and prioritize the enhancement requests for the Global Product teams.\nSupport and/or oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.\nFoster and sustain trusted partnerships with other teams within Client Services Product and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.\nDrive and deliver initiatives to improve client adoption of products and use of Visas self-service tools.\nStay current with the latest payment processing trends Visa solutions and technologies to provide a good Client experience.\nLeverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience.\nSupport periodic operational reviews with Clients and Visa stakeholders incorporating input comparison and client progress against product metrics.\nTranslate complex customer business needs into opportunities for system and service solutions.\nThe role is a direct report to the Senior Director - CEMEA Specialized Client Success Manager located in Dubai. \nThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.\n\nQualifications: \nBasic Qualifications\n5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD\nPreferred Qualifications\n6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD\nBachelors degree or equivalent qualification\nA minimum of 10 years of success in a technology financial or information services business or with at least 8 years of experience in the payments industry\nFunctional experience in payment cards operations supporting highly complex clients and or services\nDemonstrated detailed knowledge of the full breadth of systems products and services offered by Visa\nCommitment to learning and developing with a strong bias for action with a passion to build test learn and iterate.\nProficient in data analytics visualization and data driven decision making.\nDemonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels\nAbility to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans\nSelf-starter able to achieve results as part of an effective team across countries and time zones\nAble to effectively prioritize and multi-task under deadlines\nExperience representing technical and or business issues and solutions to influence audiences at multiple levels of an organization including executives in support of strategic business plans\nExcellent presentation skills including strong oral and written communications\nSolid influencing and negotiation skills\nBasic to intermediate proficiency in the following skills:\nBuilding client relationships\nBuild credibility and create trust-based relations\nPartner with clients to build their business\nBecoming customer centric Listen to and prioritize customer needs to drive value realization and build trusted partnerships\nSuccess planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions\nClient engagement - Communicate clearly and effectively with clients\nProactiveness - Think ahead and act\nCritical thinking - Take ownership over problems and find creative solutions to complex problems\nTechnical skills Continuous acquisition application and refinement of technical skills relevant to the role and payments\n\nAdditional Information: \nVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":5763,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-09T00:54:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":33,"reasons":["seen:2","win:early","comp:brand"],"computed_at":"2026-11-09T01:59:03Z"},"pay":null,"html_url":"https://alion.io/job/visa-manager-specialized-client-success","json_url":"https://alion.io/job/visa-manager-specialized-client-success.json","meta":{"generated_at":"2026-11-09T01:59:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4179,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":83},"rest":"https://alion.io/mcp/rest/get_company?id=83"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisa-manager-specialized-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisa-manager-specialized-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisa-manager-specialized-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visa-manager-specialized-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisa-manager-specialized-client-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3949055}},{"tool":"search_jobs","arguments":{"company":"visa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3949055},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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