{"id":2605594,"url":"https://alion.io/job/visa-marketing-services-bpo-manager","title":"Marketing Services BPO Manager","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":146,"ghost_share":0,"stale_share":0.603,"repost_share":0.027,"time_to_fill_p50_days":31,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":135000,"period":"year","method":"role_country_seniority_unknown","sample_n":493},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-15T09:26:05Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T11:55:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nThe Business Planning and Operations Manager will strengthen the commercial, financial and operational discipline supporting Europe Marketing Services. The role will provide trusted performance insight, improve pipeline and forecast governance, support pricing and margin management, maintain workforce-planning data, and simplify recurring reporting through automation.\nWorking across Marketing Services, Finance, HR, VCA, Sales and Global teams, the Manager will translate complex data into clear actions for leadership. The successful candidate will combine strong analytical and financial capability with excellent communication, stakeholder management and process-improvement skills.\nResponsibilities\nBusiness performance and reporting: Maintain an integrated view of revenue, margin, pipeline, workforce, risks and opportunities; analyse performance against plan and forecast; prepare concise materials for business reviews, Outlooks and AOP.\nPipeline and VPC governance: Support the Europe pipeline rhythm; improve VPC data quality and completeness; reconcile VPC, Finance and cluster forecasts; coordinate resolution of material variances, stale opportunities and missing data.\nCommercial and financial governance: Support pricing reviews and financial modelling; validate revenue, cost, funding and margin assumptions; monitor pricing exceptions and escalate risks that may affect profitability.\nWorkforce and resource planning: Maintain the consolidated workforce plan; reconcile headcount, vacancies, approved roles, recruitment status and cost centres; highlight capacity gaps and support resource-prioritisation decisions.\nProcess improvement and automation: Standardise and automate priority reporting and data-consolidation activities; document processes, definitions and controls; support adoption of new systems and AI-enabled ways of working.\nStakeholder management: Coordinate inputs and actions across clusters and functions; facilitate governance forums; translate financial and operational information for non-finance audiences; maintain clear owners, deadlines and escalation points.\n\nVisa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.Qualifications\nExperience in business operations, commercial finance, FP&A, consulting, sales operations, marketing operations or a related analytical role.\nStrong analytical and problem-solving skills, with attention to detail and confidence working with complex datasets.\nGood financial and commercial acumen, including revenue, cost, margin and forecasting concepts.\n Advanced Excel and PowerPoint skills, with the ability to create clear executive-level analysis and presentations.\nStrong written and verbal communication, stakeholder management and project-management skills.\nAbility to manage multiple priorities and deliver high-quality work in a fast-paced, matrixed environment.\nExperience with CRM, pipeline, reporting, workforce-planning or financial-planning tools is preferred.\nExperience with Power BI, automation or approved generative AI tools is preferred.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 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