{"id":2734300,"url":"https://alion.io/job/visa-process-manager","title":"Process Manager","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":177,"ghost_share":0,"stale_share":0.576,"repost_share":0.023,"time_to_fill_p50_days":23,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":149400,"max":238500,"currency":"USD","period":"year","gross":null,"usd_annual":238500},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-10-16T18:43:45Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T07:41:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nJob Summary\nThe Visa Direct Process Manager will support the Commercial Readiness & Quality function and will be responsible to maintain key operational process documentation that support the successful enablement of Visa Direct programs. This role will execute highly-detailed process documentation, ensure programs coming to market are commercially ready prior to regional communication and launch, and maintain assets that support sales and solutioning functions. The Process Manager will work cross-functionally with global and regional commercialization, product, sales, solutioning, operations, and client-facing teams to drive process discipline, readiness, clear communications, and effective asset management across Visa Direct initiatives.\nAll roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.\nKey Responsibilities\nDemonstrate technical writing skills to develop and maintain detailed processes that enable clients to participate in Visa Direct programs.\nCommand a deep understanding of Visa Direct programs and the functions that support client enablement.\nManage procedural assets, including playbooks, implementation materials, FAQs, templates, and other enablement resources.\nSupport commercial sales enablement activities, including launch preparation, issue tracking, and readiness validations.\nDocument cross-functional inputs to validate that newly launching Visa Direct programs are commercially ready for regional communication and activation.\nDevelop and distribute communications, including emails, newsletters, and PowerPoint, ensuring high-quality information is delivered to global and regional teams with clarity, timeliness, accuracy, and alignment to business objectives.\nIdentify process gaps, operational risks, and improvement opportunities, and drive actions to improve scalability and efficiency.\nMaintain strong documentation standards, version control, asset organization, and governance across Visa Direct materials.\nTranslate complex program information into easy-to understand messaging and high-quality PowerPoint presentations.\nDemonstrate strong program management, communication, stakeholder management, and problem-solving skills in a fast-paced, matrixed environment.\nCollaborate with cross-functional teams to deliver solutions and professional services to clients.\nAnalyze data to derive insights and actionable items for business improvement.\nProvide expertise in electronic payments, transaction processing networks, and issuer processing.\nManage complex initiatives and deliverables in a matrixed, global environment.\nCommunicate complex technical concepts in business language to stakeholders.\nBuild and maintain strong customer relationships, ensuring high customer focus and satisfaction.\nSet priorities, influence others, and manage customer expectations.\nUtilize Microsoft 365 tools for project management and communication.\nDemonstrate success in customer relationship management and solution delivery.\nThis is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.\nQualifications\nBasic Qualifications5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD..\nExperience in the payment industry.\nExperience collaborating on enterprise-wide products, projects, and programs.\nExperience deriving insights and action items through analysis.\nExperience providing solutions delivery and professional services.\nExperience with Microsoft 365 (Office) tools.\nExperience presenting, consulting, and communicating with stakeholders.\nExperience working with clients in English and Spanish (Portuguese is a plus).\nExperience managing multiple priorities and demands in a fast-paced environment.\nPreferred Qualifications\n6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.\nExperience in payments processing and client-facing professional services.\nExperience with project/program management and direct client interaction.\nKnowledge of Restful APIs, ISO 8583, ISO 20222.\nExperience structuring, managing, and coordinating complex cross-enterprise projects.\nAdvanced data analytics and creative problem-solving skills.\nOutstanding executive communication skills (verbal and visual).\nStrong attention to detail and ability to correlate data and trends to business drivers.\n\nInformation for US Applicants\nFor roles located in the US, the estimated salary range for this position is $149,400.00 to $ 238,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.Work Hours\nVaries upon the needs of the department.\nTravel Requirements\nThis position requires travel 5-10% of the time.\nMental/Physical Requirements\nThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.","description_format":"text","description_chars":6705,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-16T18:43:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 351 · green card filings: 33","filings_12m":351,"filings_prev_12m":468,"green_card_filings_12m":33,"median_offered_wage_usd":151211,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":238500,"is_top_pay":true},"html_url":"https://alion.io/job/visa-process-manager","json_url":"https://alion.io/job/visa-process-manager.json","meta":{"generated_at":"2026-10-18T12:59:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19229,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":83},"rest":"https://alion.io/mcp/rest/get_company?id=83"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisa-process-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisa-process-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisa-process-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visa-process-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisa-process-manager"}]}