{"id":1883956,"url":"https://alion.io/job/visa-risk-governance-analyst","title":"Risk Governance Analyst","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":152,"ghost_share":0,"stale_share":0.572,"repost_share":0.026,"time_to_fill_p50_days":23,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":127000,"period":"year","method":null,"sample_n":6682},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power Automate","optional":true},{"name":"Power BI","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-04T00:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T13:06:53Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nThe Risk & Controls Analyst is an individual contributor role responsible for supporting second-line-of-defense risk governance by providing independent oversight, effective challenge, and credible assurance over operational risk management and control performance across Client Care and related operational processes. The role partners with business stakeholders to identify emerging risks, assess control design and operating effectiveness, and drive timely remediation of control gaps and issues.\nThe Risk & Controls Analyst analyzes trends, investigates drivers of control failures, and influences operational change by translating risk signals into clear, actionable insights. The analyst collaborates with Operations and risk partners to support Risk and Control Self-Assessment (RCSA) activities by validating risk/control narratives, challenging inherent and residual risk assessments, and ensuring control documentation and evidence align with governance standards; the role also tracks corrective action plans through closure.\nThis role leverages analytics, visualization platforms, and (where applicable) AI-assisted monitoring to surface non-obvious risk and control insights, validate automated outputs for accuracy and defensibility, and deliver decision-ready narratives that inform leadership priorities, risk appetite decisions, and investment in control enhancements.\nResponsibilities\nRisk & Control Monitoring\nExecute control monitoring activities (e.g., sample-based reviews, exception reviews, and control self-checks) to confirm adherence to documented procedures, policies, and control requirements.\nSupport control testing and validation (including automated or AI-assisted monitoring where applicable) by reviewing outputs, investigating exceptions, and providing structured feedback to improve detection logic and alert accuracy.\nIdentify control gaps, compliance risks, process breakdowns, and potential operational risk events; document observations with clear evidence and defined escalation paths.\nRCSA & Issue Management\nFacilitate and provide effective challenge for RCSA deliverables by partnering with process owners to validate process flows, risks, controls, ownership, and supporting evidence; ensure documentation meets governance and auditability standards.\nReview and challenge control design and operating effectiveness assessments; identify gaps, risks, and control enhancement opportunities aligned to risk appetite and policy expectations.\nOversee issue and corrective action plan tracking, providing independent challenge on root cause, action quality, target dates, and sustainability of fixes; escalate aging or high-risk items as needed.\nPrepare second-line governance reporting for RCSA reviews, summarizing key changes, emerging risks, control performance, issue themes, and remediation status; escalate matters requiring leadership decisions.\nConsultative Partnership & Influence\nAnalyze risk and control performance data across segments, channels, and time to identify trends, systemic issues, key risk indicators (KRIs), and emerging risk themes.\nTranslate control observations into measurable business impact, connecting failures to process, policy, technology, or behavioral drivers and quantifying exposure where possible.\nCompile, analyze, and deliver recurring risk and control reporting (dashboards, themes, exception trends, and remediation status) to Client Care leadership and risk stakeholders.\nPartner with Operations and functional leaders to provide an independent risk perspective and effective challenge, validating that proposed remediations address root cause and strengthen the control environment.\nRisk & Controls Technology Enablement\nLeverage analytics and monitoring tools (e.g., Copilot, exception analytics, topic mining, speech/text analytics where applicable) to accelerate risk identification while validating outputs for accuracy, completeness, and defensibility.\nIdentify gaps in automated monitoring and AI/rule-based control logic; support governance efforts to improve detection, thresholds, documentation, and exception handling.\nApply risk-based methodologies to prioritize high-risk activities for monitoring and testing, focusing effort where exposure and customer impact are greatest.\nCommunication & Presentation\nSynthesize complex risk and control findings into clear narratives that articulate what happened, the root cause, the impact/exposure, and the recommended corrective actions.\nDeliver concise insight briefs and executive-ready materials (e.g., dashboards, issue logs, and remediation status updates) that drive understanding, alignment, and action.\nQualifications\nRequired Qualifications\nExperience performing operational risk, compliance, audit, testing, and/or control monitoring activities in an operations environment (payments and/or customer service experience a plus).\nDemonstrated ability to execute control testing/monitoring (manual and/or automated) including evidence collection, exception documentation, and follow-up under moderate supervision.\nStrong analytical and critical-thinking skills with the ability to assess risk, identify trends and root causes, and distinguish isolated errors from systemic control issues; audit-minded approach.\nProficiency with Microsoft Office tools (Excel, PowerPoint, Word, and Microsoft Copilot) and experience navigating multiple systems and data sources.\nAbility to clearly document control testing results, maintain issue/action logs, communicate risk insights, and collaborate effectively with cross-functional stakeholders.\nPreferred Qualifications\nRisk management experience supporting or executing RCSAs, including process mapping, risk/control identification, inherent and residual risk assessment (including scoring/ratings), and review/challenge of control design and operating effectiveness. Knowledge of GORO (IBM Pages) for RCSA is a plus.\nProficiency with data visualization and analytics tools (e.g., Power BI, Power Automate, Tableau) to build dashboards and performance reporting. Basic experience with AI is a plus.\nExperience translating monitoring outputs into prioritized corrective actions, control enhancements, training/coaching recommendations, and process improvements.\nFamiliarity with automated monitoring, exception management, and speech/text analytics that can be applied to risk identification and control validation.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 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