Senior Director, Head of Acceptance Specialist Client Success, AP

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

TheAcceptanceSpecialistClient Success team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Acceptance SpecialistClient Successteam is a regional organisation located across key Asia Pacific markets responsible for managingclientoperational relationships and overseeing the service delivery formerchants, acquirersand resellers across the Acceptance portfolio.

The team overseesthesupport of our clients, drivingadoption and effective use of deployed solutions. They areaccountable for delivering client outcomesthroughoptimizing service,performance, reliabilityand partnershipfor commercialimpact. Through close partnership with Sales, Product, Technology, and Client Services, Acceptance SpecialistClient Successensures clients are operationally ready, supported at scale, and positioned to realise ongoing value from Visa’s acceptance capabilities.

What a Senior Director, Head of AcceptanceSpecialistClient Successdoes at Visa:

This role is responsible for defining and executing theservice delivery andclient success strategy for Acceptance Solutions across APAC, ensuring clients realise measurable value and business outcomes from Visa’s products and services.

Thisroleprovides leadership across allclients’operational activities, including the cross-functional delivery of systems and services. This leader is responsible fordefiningand executingclient service strategies acrossAcceptanceclient segments, with a strongfocus on proactiveclientsuccess planning to ensure client goals,operationaldeliveryandbusinessgrowthoutcomesare successfullymet.

The role is accountable for establishing clear success measures and performance standards for their team, ensuring client satisfaction and outcomes are consistently achievedthroughdisciplined use of metrics, feedback mechanisms, and proactive client engagement.

Theleaderwillbuildandscalea high-performing teamwith strong accountability and succession depth. They willfoster a culture ofperformanceand client-centricity, coaching leader to operate with a strong operational and commercially focused discipline.

The role representsAcceptance SpecialistClient Successin leadership forums,leadsexecutive-level business reviews, and clearly articulatespriorities, progress, risks, and decisions required.

In this role, you are expected to:

• Own theAPACAcceptance Specialiststrategy,roadmap, priorities, and performance outcomes,enablingcross-functional execution to deliver.

• Ensureclient productdeliveryand adoption, realisingmeasurable clientadoption improvementsand revenue.

• Lead and develop a high-performing regional leadership team with clearaccountability and successiondepth.

• Establish operating discipline through governance, metrics, and consistent delivery rhythms.

• Lead senior stakeholder discussions, business reviews, and decision forums.

• Surface risks, constraints, and dependencies,driving fastresolution.

• Travel as required to support regional teams, clients, and stakeholders.

Why is this important to Visa?

SpecialistClient Success is accountable for delivering a world class service experience to our clients that begins pre-sales and continues through onboarding, implementation of new products and services, issue resolution and optimizing for client success.The teamoperate as trusted partners to Visa’s clients, providing expertise to help our clients successfully grow their business.

This role plays a critical role in shaping Visa’s Client Success transformation by leading a high-performingteamaccountable for driving measurable client outcomes, accelerating value realisation, and scaling impact across Visa’s product portfoliovia proactive optimisation processes.

Qualifications

What you will need:

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

• Bachelor’s degree or equivalent; MBA or postgraduate degree preferred.

• 15+yearsof successful experiencein senior leadershiproles with client-facing accountability, ideally in payments or related industries.

• Proven ability to build, lead, and hold high-performing teams accountable for results and behaviors.

• Strong strategic judgment, able to solve complex, cross-functional problems without precedent.

• Demonstrated successinleading large, cross-functional,and professional or technical teams through high-impactchangeand transformationacross geographies.

• Deep understanding of client operations, payment processing, and acquiring / acceptance business models.

• Experience managing senior and executive relationships with large, global clients across regions.

• Strong executive communication, presentation, and influencing skills; effective with internal and external stakeholders, including regulators where required.

• Highly disciplined operator, able to execute consistently across immediate priorities and long-term objectives with sound risk judgment.

• Self-starter comfortable operating in fast-changing, ambiguous environments with a bias for clarity and action.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.