{"id":3363741,"url":"https://alion.io/job/visa-senior-manager-4","title":"Senior Manager","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":147,"ghost_share":0,"stale_share":0.585,"repost_share":0.02,"time_to_fill_p50_days":32,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T22:14:06Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T16:12:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nJob Summary\nThe Sr. Consultant Specialist, Client Success Manager is a client-facing individual contributor role, acting as a subject-matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech ecosystems.\nThis role supports complex payments environments, enabling new capabilities, driving product adoption, and optimizing client performance across multi-party sponsorship models. The Sr. Consultant brings strong technical and operational expertise and works closely with cross-functional Visa teams to ensure executional excellence and measurable client outcomes.\nThe role partners closely with Account Teams across Client Services, Sales, Product, Operations, and Risk to drive Client Success outcomes aligned with Visa’s strategic priorities. In addition, the role contributes to shaping scalable support and implementation approaches that improve client experience and operational efficiency across the Sponsor Bank segment.\nThis role serves as a functional specialist, located in Toronto - CA and reporting to to the NA Sponsor Banks Segment Director.\nKey Responsibilities\nLead and coordinate implementation of Visa products and capabilities, accelerating client readiness, adoption, and time-to-value\nServe as a senior operational and technical advisor for Sponsor Banks and their fintech portfolios\nPartner closely with Account Teams to align on client strategy, execution priorities, and Client Success Plans\nDrive adoption of card programs, acceptance capabilities, value-added services, and Visa self-service tools\nMonitor client health and operational performance to proactively identify risks and optimization opportunities\nProvide subject-matter expertise across end-to-end payment flows, including issuing, acquiring/acceptance, tokenization, and authorization\nSupport structured operational and performance reviews with clients and internal stakeholders\nVisa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.\nQualifications\nBasic Qualifications8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD\nExperience analyzing data and translating findings into actionable business recommendations.\nExperience in communicating complex technical terms and/or processes in business language tailored to client.\nExperience in achieving results as part of an effective team across countries and time zones.\nExperience in effectively prioritizing and multi-tasking under deadlines.\nExperience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans.\nExperience in payment industry trends, threats, competitors, and regulatory environments.\nCertifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.\nExperience in building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking.\nPreferred Qualifications\n9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD\nExperience in building credibility and creating trust-based relations; partnering with clients to build their business.\nExperience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships.\nExperience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions.\nExperience in communicating clearly and effectively with clients.\nExperience in thinking ahead and taking action.\nExperience in taking ownership over problems and finding creative solutions to complex problems.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.\nVisa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.","description_format":"text","description_chars":5179,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-27T22:14:06Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":32,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/visa-senior-manager-4","json_url":"https://alion.io/job/visa-senior-manager-4.json","meta":{"generated_at":"2026-11-01T03:25:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":83},"rest":"https://alion.io/mcp/rest/get_company?id=83"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisa-senior-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisa-senior-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisa-senior-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visa-senior-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisa-senior-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3363741}},{"tool":"search_jobs","arguments":{"company":"visa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3363741},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}