{"id":3213109,"url":"https://alion.io/job/visa-senior-manager-specialized-csm","title":"Senior Manager- Specialized CSM","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":137,"ghost_share":0,"stale_share":0.606,"repost_share":0.022,"time_to_fill_p50_days":31,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-16T00:00:00Z","board_verified":false,"closed_at":null,"days_open":42,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":42},"description":"The role of Senior Manager- Specialized Customer Success Manager:\nAccelerate adoption and improve performance of products for the assigned product family by identifying optimization opportunities and leads for activation.\nCollaborate with regional Sales and Product functions to design and execute go-to-market initiatives for Visa products.\nCollaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance.\nCollect product feedback and prioritize the enhancement requests for the Global Product teams.\nSupport and oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximize adoption of deployed products.\nFoster and sustain trusted partnerships with other teams within Client Services Product and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.\nDrive and deliver initiatives to improve client adoption of products and use of self-service tools.\nStay current with the latest payment processing trends Visa solutions and technologies to provide a good Client experience.\nLeverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience.\nSupport periodic operational reviews with Clients and Visa stakeholders incorporating input comparison and client progress against product metrics.\nTranslate complex customer business needs into opportunities for system and service solutions.\nThis is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.\n\nQualifications: \nBasic Qualifications:\n8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD\nPreferred Qualifications:\n9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD\nBachelor degree or equivalent qualification Masters or MBA degree is preferred\n8-15 years of success in a technology financial or information services business or with experience in the Payments Consulting or Banking industry preferred\nCommitment to learning and developing with a strong bias for action with a passion to build test learn and iterate.\nProficiency in data analytics visualization and data driven decision making.\nDemonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels\nAbility to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans\nSelf-starter able to achieve results as part of an effective team across countries and time zones\nAble to effectively prioritize and multi-task under deadlines\nExperience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization including executives in support of strategic business plans\nExcellent presentation skills including strong oral and written communications\nSolid influencing and negotiation skills\nBasic to intermediate proficiency in the following skills:\nBuilding client relationships\nBuild credibility and create trust-based relations\nPartner with clients to build their business\nBecoming customer centric listening to and prioritizing customer needs to drive value realization and build trusted partnerships\nSuccess planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions\nClient engagement - Communicate clearly and effectively with clients\nProactiveness - think ahead and act. Critical thinking - take ownership over problems and find creative solutions to complex problems. Technical skills continuous acquisition application and refinement of technical skills relevant to the role and payments\n\nAdditional Information: \nVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":4704,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-24T18:52:11Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.533,"p_room":0.44,"age_days":41,"expected_fill_days":31,"reasons":["seen:41","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/visa-senior-manager-specialized-csm","json_url":"https://alion.io/job/visa-senior-manager-specialized-csm.json","meta":{"generated_at":"2026-10-28T03:00:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4036,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":83},"rest":"https://alion.io/mcp/rest/get_company?id=83"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisa-senior-manager-specialized-csm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisa-senior-manager-specialized-csm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisa-senior-manager-specialized-csm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visa-senior-manager-specialized-csm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisa-senior-manager-specialized-csm"}]}