{"id":3401564,"url":"https://alion.io/job/visa-service-experience-analyst","title":"Service Experience Analyst","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":140,"ghost_share":0,"stale_share":0.593,"repost_share":0.021,"time_to_fill_p50_days":32,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1854},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:41:56Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T11:19:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nJob SummaryThe Service Experience Analyst designs and manages a highly tailored service experience to maximize value to clients. This role looks across the end-to-end client service journey and creates meaningful, positive client experiences at every significant moment. The analyst partners with data and client-facing teams to segment clients and implement scalable strategies that enable unique and innovative solutions. A customer-first and experience-centric mindset is cultivated across Visa Client Services.\nAll roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.\nKey Responsibilities\nDevelop and deliver the best servicing and support model for Visa clients, including issuers, acquirers, processors, technology partners, and merchants who accept and process digital transactions.\nManage day-to-day operations, product support, back-office support, consultative services, and customer performance reporting.\nMitigate and manage payment fraud and customer payment disputes in a timely, secure, efficient, and fair process for all stakeholders.\nServe as liaison between Client Services and internal teams, prioritizing customers and placing them at the heart of business operations, products, and enhancements.\nProvide in-depth analysis of data to identify key business drivers and trends for decision making.\nDevelop automated dashboards to improve data visibility for users across the organization.\nCreate visual maps and artifacts to document service processes and models.\nDevelop reporting packages and presentations for leadership and cross-functional teams.\nMaintain and create artifacts such as end-to-end journey maps to document regional and functional processes, highlight inefficiencies, and identify areas of opportunity.\nMaintain continuous global Client Services communication to provide timely feedback to internal teams.\nDefine success measures and track status with product on service experience improvements (e.g., Net Promoter Scores, Client Satisfaction Surveys, client retention and growth, reduced service intensity).\nDrive alignment with regions to identify differences and drive consistency and efficiencies through interventions.\nConduct data and business analysis to better understand key trends and indicators to support decision making.\nQualifications\nBasic Qualifications2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).\nExperience in using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio).\nExperience in Tableau to design and build visuals (charts and graphs) in an interactive and user-friendly format.\nExperience in organizing and prioritizing work, meeting tight deadlines, and achieving goals in a dynamic environment.\nExperience in collaborating with cross-functional teams.\nExperience in presenting complex ideas in a clear and concise manner to executive audiences.\nExperience in business analysis and reporting.\nExperience in developing and maintaining dashboards and reporting packages.\nExperience in documenting processes and service models.\nExperience in customer performance reporting.\nPreferred Qualifications\n3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).\nExperience with digital payments.\nExperience in advanced planning, organizational, and problem-solving skills.\nExperience in presenting ideas and analysis to various audience levels.\nExperience in handling numerous projects concurrently.\nExperience in developing automated dashboards and improving data visibility.\nExperience in identifying and implementing process improvements.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.","description_format":"text","description_chars":4786,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-28T14:41:56Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/visa-service-experience-analyst","json_url":"https://alion.io/job/visa-service-experience-analyst.json","meta":{"generated_at":"2026-10-30T14:55:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":83},"rest":"https://alion.io/mcp/rest/get_company?id=83"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisa-service-experience-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisa-service-experience-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisa-service-experience-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visa-service-experience-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisa-service-experience-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3401564}},{"tool":"search_jobs","arguments":{"company":"visa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3401564},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}