{"id":3170156,"url":"https://alion.io/job/visa-sr-manager-smb-intelligence-insights","title":"Sr. Manager - SMB Intelligence & Insights","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":136,"ghost_share":0,"stale_share":0.596,"repost_share":0.022,"time_to_fill_p50_days":32,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180600,"max":289300,"currency":"USD","period":"year","gross":null,"usd_annual":289300},"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T18:17:53Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T04:01:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nSmall and medium businesses (SMBs) are fundamental to the global economy, accounting for over 60% of employment and contributing more than 50% to global GDP. At Visa, SMBs represent a critical segment within Visa Commercial Solutions and present significant growth potential, as currently less than 2% of their payment transactions are conducted using cards.\nThe Global Small Business team is the only dedicated segment at Visa focused on SMBs. We lead Visa’s 2030 agenda for this segment, collaborating across multiple functions to drive performance, identify growth opportunities, and execute global sales and go-to-market programs with a multidisciplinary approach.\nWe are seeking a Senior Manager - SMB Intelligence & Insights - Global SMB to join our team with the follow mission: Build Visa's SMB Intelligence capability by transforming customer, market, competitive, and ecosystem signals into actionable insights that shape strategy, accelerate growth, strengthen market positioning, and influence enterprise decisions.\nKey Responsibilities\nSMB Customer Intelligence\nBuild the SMB Voice of the Customer: Establish a unified global framework that synthesizes SMB insights across regions and business units, creating a trusted source of truth on SMB needs, priorities, and emerging trends.\nChampion the SMB Perspective: Represent SMB needs in strategic planning and executive discussions, serving as a trusted advisor on customer priorities, experiences, and unmet needs.\nEmbed Customer-Centric Decision Making: Equip teams with frameworks, insights, and tools that translate customer intelligence into product, go-to-market, and investment decisions.\nResearch & Thought Leadership:\nShape the SMB Intelligence Agenda: Partner with global and regional teams to define and prioritize research investments that inform growth strategies, product innovation, and long-term business objectives.\nTranslate Insights into Action: Convert research into compelling narratives, thought leadership, and practical recommendations that influence executive decisions, product roadmaps, and commercial execution.\nLead Strategic Research Partnerships: Oversee external research partners and programs, ensuring methodological rigor, quality execution, and alignment with strategic priorities.\nMarket & Competitive Intelligence\nMonitor the SMB Ecosystem: Develop a comprehensive view of competitors, emerging players, market shifts, and industry trends to identify opportunities, risks, and areas of differentiation.\nDeliver Actionable Competitive Intelligence: Create targeted intelligence products, including competitor profiles, battlecards, market assessments, and executive briefings that strengthen strategic and commercial decision-making.\nIdentify Early Signals: Track market, regulatory, technology, and partnership developments to provide forward-looking insights and inform proactive responses.\nConnect Intelligence to Performance: Partner with performance and strategy teams to validate hypotheses, distinguish signal from noise, and develop evidence-based narratives that explain business performance and guide future action.\nVisa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.\nQualifications\nBasic Qualifications:\n8 or more years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 2 years of work experience with a PhD.\nPreferred Qualifications:\n9 or more years of relevant work experience with a Bachelor's Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 3 or more years of experience with a PhD.\nProven success serving as a trusted advisor to senior leaders, influencing strategy, investment priorities, product decisions, and go-to-market initiatives through evidence-based insights.\nExperience leading market intelligence, competitive intelligence, customer insights, research, strategy, or related functions within complex organizations.\nStrong ability to synthesize customer, market, competitive, and ecosystem signals into strategic insights and actionable recommendations.\nDemonstrated expertise in designing and executing primary and secondary research using qualitative and quantitative methodologies.\nProven ability to identify emerging trends, competitive threats, and growth opportunities, translating intelligence into business action.\nExcellent communication and executive presentation skills, with the ability to influence senior stakeholders and external partners.\nDemonstrated ability to lead through influence, drive cross-functional alignment, and operate effectively in matrixed global organizations.\nSelf-motivated, intellectually curious, and comfortable navigating ambiguity in a fast-paced environment.\nBackground in payments, financial services, fintech, B2B solutions, platform ecosystems, or adjacent technology industries.\n\nInformation for US Applicants\nFor roles located in the US, the estimated salary range for this position is $180,600.00 to $ 289,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.Work Hours\nVaries upon the needs of the department.\nTravel Requirements\nThis position requires travel 5-10% of the time.\nMental/Physical Requirements\nThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.","description_format":"text","description_chars":6990,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-23T18:17:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 351 · green card filings: 33","filings_12m":351,"filings_prev_12m":468,"green_card_filings_12m":33,"median_offered_wage_usd":151211,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":289300,"is_top_pay":true},"html_url":"https://alion.io/job/visa-sr-manager-smb-intelligence-insights","json_url":"https://alion.io/job/visa-sr-manager-smb-intelligence-insights.json","meta":{"generated_at":"2026-10-24T19:47:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3820,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":83},"rest":"https://alion.io/mcp/rest/get_company?id=83"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisa-sr-manager-smb-intelligence-insights"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisa-sr-manager-smb-intelligence-insights"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisa-sr-manager-smb-intelligence-insights"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visa-sr-manager-smb-intelligence-insights\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisa-sr-manager-smb-intelligence-insights"}]}