{"id":2555465,"url":"https://alion.io/job/visa-sr-support-engineer-platform","title":"Sr. Support Engineer, Platform","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":165,"ghost_share":0,"stale_share":0.588,"repost_share":0.024,"time_to_fill_p50_days":23,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":114000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-14T19:04:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T23:34:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nJob Description\nPismo is seeking a Sr. Support Engineer specializing in Cloud Platform and Pismo Core Platform to support enterprise clients within the Enterprise Support team.\nThis role focuses on platform stability, infrastructure behavior, and core product capabilities such as shared platform services and integrations. The Support Engineer works closely with Engineering teams to investigate issues, understand system behavior, and improve operational efficiency.\nThe Support Engineer acts as a technical bridge between clients, TAMs, and Engineering, contributing to faster diagnosis, better system understanding, and continuous improvement.\nYou will also play a key role in building and evolving internal tools, automation, and AI-driven solutions to scale support operations and improve efficiency. \nKey Responsibilities:\nProvide technical support across cloud and core platform domains, including infrastructure, APIs, integrations, and platform services \nInvestigate complex technical issues, analyzing system behavior, logs, and interactions across services \nSupport incident management, contributing to troubleshooting and analysis during high-severity incidents \nCollaborate closely with Engineering teams, ensuring clear communication of findings and validation of system behavior \nValidate platform changes and releases, assessing potential impact to client environments and integrations \nContribute to platform understanding, documenting patterns, common issues, and operational insights \nDevelop internal tools and automation, improving diagnostics, monitoring, and support workflows \n Leverage AI and automation, building or contributing to AI-driven tools (e.g., agents, workflows) to improve efficiency and reduce manual effort \nTechnical Competencies:\nStrong understanding of cloud environments and distributed systems \nSolid knowledge of APIs, integrations, and service-to-service communication \nAbility to analyze logs, metrics, and system behavior across multiple services \nUnderstanding of platform-level components such as orchestration, ledger, and shared services \nExperience with incident troubleshooting and root cause analysis in complex systems \nFamiliarity with automation, scripting, or internal tooling development \nUnderstanding of release and change impact on distributed platforms \nStrong collaboration and clear communication across teams and stakeholders \nOwnership and structured problem-solving for end-to-end issue handling \nProactive mindset focused on continuous improvement and automation \nThis is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote\nQualifications\nBasic Qualifications\nBachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience) \nProven experience in cloud platforms, SaaS, or distributed systems environments \nStrong understanding of APIs, integrations, and service-based architectures \nBackground in technical support, SRE, or engineering-related roles, with exposure to production systems \nExperience with incident management and troubleshooting, including root cause analysis \nPreferred Qualifications\nExperience working with high-availability systems and operational support for critical services \nAbility to analyze logs, metrics, and system interactions across multiple components \nExperience collaborating with engineering teams on investigations and system validation \nFamiliarity with automation, scripting, or developing internal tools, with exposure to AI-driven approaches as a plus \nTechnical Skills\nIssue Investigation Effectiveness - Accuracy and depth of technical analysis, including quality of root cause identification and diagnostics \nIncident Contribution & Resolution Support - Effectiveness in supporting high-severity incidents through timely analysis and coordination with Engineering and TAMs \nTransaction & System Insight Quality - Ability to analyze transaction flows, logs, and data to identify patterns, anomalies, and root causes \nOperational Efficiency Improvement - Contributions to internal tools, automation, or AI-driven solutions that improve troubleshooting and support processes \nCollaboration & Engineering Feedback - Quality of collaboration with Engineering teams, including clarity of technical findings and actionable feedback \nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 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