{"id":2734302,"url":"https://alion.io/job/visa-technical-solutions-consultant","title":"Technical Solutions Consultant","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":177,"ghost_share":0,"stale_share":0.576,"repost_share":0.023,"time_to_fill_p50_days":23,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":137000,"period":"year","method":"role_country_seniority_unknown","sample_n":104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Tokenization","optional":false}],"status":"live","first_seen_at":"2026-10-16T18:43:45Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T04:31:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\nAt Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.\nPay Transparency\nThe estimated salary range for a new hire into this position is zł164,150 - zł269,675 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.\nJob Description\nAre you passionate about solving complex technical challenges and helping customers get the most from innovative payment technology?\nAs a Technical Solutions Consultant, you will play a key role in supporting customers and solving complex technical issues across Visa and Cybersource products and solutions. You’ll work closely with clients and collaborate with Product, Engineering, Operations, and Client Services teams to troubleshoot integrations, resolve high-priority issues, and provide expert technical guidance.\nThis is a great opportunity for someone who enjoys combining hands-on technical problem solving with customer interaction, working across areas such as APIs, payment processing, authentication, tokenization, and risk solutions. You’ll have the opportunity to become a trusted technical advisor, influence service improvements, and contribute to successful product launches and customer initiatives.\nWe are looking for two people to join the team. This is a hybrid role based in Warsaw, with an expectation to work from the Warsaw office at least three days per week.\nKey Responsibilities\nProvide advanced technical consultation and support for complex customer implementations, integrations, and production issues.\nInvestigate and resolve complex technical challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies, using logs, transaction data, system behaviour, and technical documentation to identify root causes.\nAct as a trusted technical advisor and subject matter expert, providing customers and internal stakeholders with product expertise, solution recommendations, and best-practice guidance.\nLead technical discussions with customers, partners, and internal teams on solution architecture, integrations, and product capabilities.\nManage high-priority customer escalations, driving issues through to resolution and providing clear, regular communication throughout the incident lifecycle.\nPartner with Product, Engineering, Operations, and Client Services teams to resolve issues and continuously improve products and services.\nIdentify recurring technical issues and trends, contributing to root-cause analysis, problem management, process improvements, and automation opportunities.\nDevelop and maintain knowledge articles, troubleshooting guides, technical documentation, and operational procedures.\nSupport new product launches, migrations, and strategic customer initiatives.\nShare technical knowledge across the team and provide guidance and mentoring to junior colleagues.\nSupport team coordination and operational activities, including acting as a deputy for leadership when required.\nContribute to individual and team performance objectives and participate in off-hours/on-call support when required.\nUse digital tools and emerging technologies, including Generative AI, to enhance productivity, troubleshooting, knowledge management, and customer engagement.\n\nVisa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.Qualifications\nRelevant experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.\nExperience working in a technical support, technical consulting, solutions engineering, or client services environment.\nStrong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose complex issues across multiple systems and technologies.\nHands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.\nGood understanding of networking concepts and web technologies, including TCP/IP, DNS, SSL/TLS, VPNs, and proxies.\nExperience using databases and SQL for troubleshooting and data analysis.\nExperience supporting enterprise customers and managing customer-facing technical issues and escalations.\nFluent English and strong communication, collaboration, and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences and work effectively with Product, Engineering, Operations, and other cross-functional teams.\nExperience within payment processing, eCommerce, digital payments, or financial technology would be an advantage.\nExperience with incident management, product launches, migrations, service improvement, or technical documentation would be beneficial.\nAbility to share technical knowledge and provide guidance or mentoring to other team members.\nVisa is an EEO Employer\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.\nVisa welcome and encourages application from persons with disabilities. 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