{"id":3935928,"url":"https://alion.io/job/visa-technical-solutions-support","title":"Technical Solutions Support","company":{"id":83,"name":"Visa","domain":"visa.com","url":"https://alion.io/company/visa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":127,"ghost_share":0.008,"stale_share":0.535,"repost_share":0.039,"time_to_fill_p50_days":33,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"The Technical Solutions Support consultant is a subject matter expert within the function providing excellent technical support and acting as a consultant across all Visa products in their area of responsibility.\nThis role is responsible for managing the Implementation of Visa Dispute Management Service (VDMS). Extended role is supporting Disputes Visa Resolve Online service providing Client Training of Disputes consultation level expertise to internal and external clients on all core products and services consumed during transaction processing.\nThis includes but is not limited to products and services such as 3DS Authentication Visa Token Services (VTS) Smarter STIP Visa Direct All Pays (Google Samsung Apple). The incumbent will be responsible for supporting CEMEA wide initiatives product activations accelerating time to revenue. They will work in collaboration with Client Resolution Product Implementation technology and clients across all markets. The Technical solutions resource will also provide Global and regional teams with market intelligence and product performance insights. Projects and support cases will vary from moderate to complex depending on client and market maturity.\nAdditionally the Technical Solutions Consultant will work cross-functionally with peers from other regions using the follow the sun support model. The incumbent will demonstrate an in-depth technical knowledge of all products and services under the Payment Flows representing all aspects of Visa technical support infrastructure. The incumbent will also develop and train team members and act as role model and leader within team.\nThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.\n\nQualifications: \nIdeally educated to degree level or equivalent in Computing or business-related subjects would be an advantage\nMinimum of 3 years experience of processing or ecommerce systems and services and their practical application\nMinimum of 3 years experience in a customer support/Account Management role in financial services software or information services\nExperience with Dispute management API integration error/exception handling\nFunctional Project Management experience\nDemonstrated success in customer relationship management\nAble to convey technical and business issues and to solutions to various internal and external audiences effectively to support organizational plans.\nUnderstanding of key business metrics and how to use data to inform business decisions\nProven ability to manage complex technical systems across a number of products platforms and services\nAble to shift priorities and demonstrate a proactive willingness to influence others and manage customer expectations\nFamiliar with Payment Industry Standards and their application\nSelf-starter with a demonstrated ability to achieve results as part of an effective team and ability to effectively prioritize and multi-task under deadlines\nEnjoys learning about complex concepts and finding effective ways to communicate them in a clear concise manner.\nWillingness to travel\nComfortable using standard MS Office tools (e.g. MS Excel PowerPoint Word Visio etc.)\n\nAdditional Information: \nVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":3623,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-08T07:34:30Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.696,"p_room":0.75,"age_days":28,"expected_fill_days":33,"reasons":["seen:28","win:late","comp:brand"],"computed_at":"2026-11-08T09:28:25Z"},"pay":null,"html_url":"https://alion.io/job/visa-technical-solutions-support","json_url":"https://alion.io/job/visa-technical-solutions-support.json","meta":{"generated_at":"2026-11-08T09:28:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20578,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":83},"rest":"https://alion.io/mcp/rest/get_company?id=83"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisa-technical-solutions-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisa-technical-solutions-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisa-technical-solutions-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visa-technical-solutions-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisa-technical-solutions-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3935928}},{"tool":"search_jobs","arguments":{"company":"visa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3935928},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}