{"id":1608096,"url":"https://alion.io/job/visacentral-executive-services-consultant","title":"Executive Services Consultant","company":{"id":233408,"name":"VisaCentral","domain":"visacentral.sg","url":"https://alion.io/company/visacentral","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T13:32:42Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-14T16:05:01Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Reports to: Premium Services Manager, Director, CIBT Washington DC\nLocation: Washington DC\nWorking hours: Full time, Monday to Friday. A minimum 40 hours per week excluding meal breaks.\nTravel required: As required\nPosition Overview\nOur highly skilled and motivated Executive Services Consultant tailor our products and services to the needs of the traveler to ensure their travel experience exceeds all their needs and expectations. Our Consultants will be the face of CIBT to our customers, acting as ambassadors of the brand by delivering service excellence. They have the ability to excite our customers and deliver on the CIBT commitment and provide a superior class of service which includes the consultation and complete handling of travel document needs for clients seeking this level of service. The ideal candidate for this position will have exceptional customer service, time management, organizational and problem solving skills.\nThe Executive Services Consultant provides an important role with interface between the customers and company, and for this reason CIBT seeks out people who come across in a friendly and professional manner. They must possess excellent verbal and written communication with a strong aptitude for following up with clients to resolve issues. This position requires the ability to work independently but also be a valued team member. This position is responsible for ensuring consistent client satisfaction through excellent service. The Executive Services Consultant is responsible for completing training and development courses within CIBT and is expected to be flexible and adjust to changes in operational and client service needs. The premium specialist will, with the help of the office Leaders, develop, foster and maintain a customer-centric culture at CIBT and will work to build a sense of pride and strong morale within the team.\nResponsibilities\nProvides the highest level of service to customers; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions. \nAnalyzes customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base \nTakes ownership of process from start to finish and proactively communicates with customer; resolves issues; adapts communication method to align with customer needs, works collaboratively across departments in order to instill customer confidence and build loyalty. \nProactively engages with customers, providing updates, following up, and informing them of any status changes. \nStays abreast of all product/service enhancements, system updates, and changes to requirements; become specialized in Visa and Passport processing; maximizing efficiencies and productivity \nAbility to research government and consular websites to stay abreast of policy changes and requirements and communicate this with the Premium team \nMaintain performance standards to ensure quality service and optimal performance. Quantitative metrics will include, but are not limited to; number of orders completed, number of orders downgraded, client satisfaction scores \nUnderstands travel document requirements; utilizes tools and resources to ensure efficient and timely processing. Promotes best practices and quality control, follows policies and procedures, and upholds standards of work to ensure compliance. \nProvides excellent customer service and uses sales techniques to retain customers; educates customers about added-value products that may benefit them \nWork closely with other areas across the business, to support ongoing improvements and provide input into strategic and tactical plans that enhance, expand and improve our overall customer service and the quality of CIBT Visas’ offering \nTo undertake all other reasonable duties as requested by the Premium Team Lead, Manager, Director \nEnsure Health and Safety policy is understood and correctly implemented within the team \nTo work with professionalism, honesty and integrity maintaining confidentiality \nTo treat people fairly, with respect, impartially and consistency \nCompetencies\nThe following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process.\nEffectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty \nDeciding and initiating action \nCoping with pressures and setbacks \nAdhering to principles and values \nPrioritizes; Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate \nSkills and Experience\nESSENTIAL\nProven excellent written and verbal communication skills \nAbility to work the demanding hours required of the role \nAbility to problem solve and use resources available \nExcellent organizational and time management skills: \nAdhere to deadlines and adapt to changing circumstances; \nHandle high volume while maintaining excellent attention to detail; \nMonitor own work and self-edit \nDESIRABLE\nPrevious high touch case management experience \nProven strong analytical ability \nMulti-lingual \nCompensation & Benefits:\nHourly Rate: $23 - $25 (depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors)\nMedical, Dental, and Vision Insurance\n401(k) Retirement Plan with Company Match\nFlexible Spending Accounts and Health Savings Account\nLife Insurance, Short-Term Disability, and Long-Term Disability Coverage\nCompany Paid Holidays and Paid Time Off\nPaid Parental Leave\nPet Insurance\nTravel Assistance Services\nLegal and Identity Theft Protection Plans\nCommuter Benefit Subsidy\nEmployee Recognition Programs\nReferral Bonus Opportunities\nAbout Us\nCIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.\nCIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.\nThrough its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.\nEqual Employment Opportunity\nCIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.\nCIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at .","description_format":"text","description_chars":7475,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Tour Operators","Business Travel"],"lifecycle":[{"event":"open","at":"2026-10-01T20:01:43Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.562,"p_room":0.55,"age_days":22,"expected_fill_days":19,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/visacentral-executive-services-consultant","json_url":"https://alion.io/job/visacentral-executive-services-consultant.json","meta":{"generated_at":"2026-10-14T18:10:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23468,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":233408},"rest":"https://alion.io/mcp/rest/get_company?id=233408"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisacentral-executive-services-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisacentral-executive-services-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisacentral-executive-services-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visacentral-executive-services-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisacentral-executive-services-consultant"}]}