{"id":2160239,"url":"https://alion.io/job/visacentral-onsite-coordinator-2","title":"Onsite Coordinator","company":{"id":233408,"name":"VisaCentral","domain":"visacentral.sg","url":"https://alion.io/company/visacentral","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T07:51:54Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T02:42:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Overview\nThis role requires a self-motivated and disciplined individual who can work independently with indirect supervision. The ideal candidate is highly skilled in customer service, with a flexible and adaptable approach, and able to resolve issues in a professional and timely manner while balancing both client and CIBT interests.\nThe role involves maintaining full alignment with CIBT policies and procedures while adhering to the culture of the on-site client. It is responsible for providing accurate information on visa and passport requirements to all employees of the on-site client.\nThis position also manages the end-to-end visa and passport application process, from identifying visa needs through to completion. This includes collecting required documentation from travelers and submitting applications to the relevant Consulates, ensuring all client deadlines are met.\nIn addition, the role supports clients in resolving visa processing challenges by developing and implementing effective solutions and may take on other ad hoc tasks related to CIBT’s visa processing operations as assigned by the manager.\nSpecific Job Tasks\nRepresent CIBT in a professional manner. \nResponsible for the entire process of obtaining visas and passports for employees within the On-Site company. \nWhenever possible, notify staff within On-Site of any learned changes in Consulate Closings and/or relevant requirements. \nResponsible for putting together all documents required for obtaining necessary visas. \nDepending upon the On-Site Company’s needs, be responsible for writing Business Cover Letters for travelers and obtaining the appropriate On-Site company’s manager signatures, for the On-Site company’s employees. \nAdvise the traveler in a timely manner if there are any problems with their documentation. \nReview the Agent Action List and the Critical File List daily to ensure all itineraries are kept current and all necessary actions are completed. \nEnsure that all required travel documents are returned to the traveler in accordance with their need date. \nEnsure all itineraries are billed correctly. \nInvoice itineraries \nUpdate Traveler profiles. \nProvide accurate information for all visa and passport information requests. \nTake passport photos, as required by the On-Site company. \nAnswer incoming calls in a timely and courteous manner. \nReturn phone calls in a timely manner. \nReply to emails in a timely manner. \nAdvise Supervisor of any learned changes in requirements. \nMaintain communication with the Operations Office to which they report, inclusive of the Operations Manager, Backup Agents and Liaisons. \nTrain and keep up to date, the CIBT Operations Backup employee for the On-Site. \nCommunicate with the Operations Office, any visa and passport needs of the On-Site. \nAdhere to the Standards of Work policies and procedures \nEnsure compliance to CIBT policy and ethics. \nMaintaining a professional and mutually beneficial relationship with Operations staff. \nOther job duties as assigned by management. \nKey Role Competencies:\nMetric Criteria for Performance Management\nAttendance - ability of the employee to meet the published CIBT attendance policy \nProductivity - ability of the employee to meet the established metric of files properly opened per hour \nQuality - ability of the employee to attain the established quality metric \nCustomer Interaction - ability of the employee to attain quality metric on customer interactions \nCustomer Service Based Job Responsibilities\nCustomer Service Skills \nResponsiveness to internal customers \nConsultative Skills \nCore Competencies for Performance Management\nCommunication must be clear and grammatically correct in both written and verbal communication \nOrganizational skills \nTime management skills and ability to meet deadlines \nAttention to detail and proactive solutions to problems \nAbility to accept supervision and follow directions \nAbility to work well as a member of the team \nAbility to work independently \nAbility to multi-task \nAbility to remain cool under pressure and adapt to situations \nCompliance to Standards of Work \nOverall can do attitude \nPosition in the organization:\nDirectly accountable to Operations’ Team Leaders, Managers, and/or Directors\nWorks collaboratively with QC, Support and Liaison teams\nCompensation & Benefits:\nHourly Rate: $23 - $25 (depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors)\nMedical, Dental, and Vision Insurance\n401(k) Retirement Plan with Company Match\nFlexible Spending Accounts and Health Savings Account\nLife Insurance, Short-Term Disability, and Long-Term Disability Coverage\nCompany Paid Holidays and Paid Time Off\nPaid Parental Leave\nPet Insurance\nTravel Assistance Services\nLegal and Identity Theft Protection Plans\nCommuter Benefit Subsidy\nEmployee Recognition Programs\nReferral Bonus Opportunities\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is frequently required to sit and talk or hear. Employee may be required to sit for extended periods of time to do their job. The employee is frequently required to stand, walk, bend, and use hands to type data, dial telephone and reach with hands and arms. The employee may occasionally lift, pull, and/or move up to fifteen (15) lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus.\nAbout Us\nCIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.\nCIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.\nThrough its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.\nEqual Employment Opportunity\nCIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.\nCIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at .","description_format":"text","description_chars":7339,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Business Travel"],"lifecycle":[{"event":"open","at":"2026-10-09T08:14:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/visacentral-onsite-coordinator-2","json_url":"https://alion.io/job/visacentral-onsite-coordinator-2.json","meta":{"generated_at":"2026-10-13T03:33:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":233408},"rest":"https://alion.io/mcp/rest/get_company?id=233408"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisacentral-onsite-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisacentral-onsite-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisacentral-onsite-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visacentral-onsite-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisacentral-onsite-coordinator-2"}]}