{"id":2160238,"url":"https://alion.io/job/visacentral-visa-support-specialist","title":"Visa Support Specialist","company":{"id":233408,"name":"VisaCentral","domain":"visacentral.sg","url":"https://alion.io/company/visacentral","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-09T08:01:07Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T22:28:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Overview\nAs a member of the Service Delivery Support team, you will directly support our global CIBTvisa operations, providing timely and accurate administrative and client support in order to meet internal metrics and deliver on our customer commitment. You will be directly responsible for supporting E-Visas, Form Fill/Doc Prep, Photo Editing and other related Service Delivery functions.\nYou will have a commitment to following standards of work, ensuring a consistent and compliant experience for our clients and internal constituents, meeting the outlined deliverables within the Service Level Agreement (SLA). In addition, you will work collaboratively across departments and within your designated team, responding to business demands.\nThis position requires that the candidate must have previous visa experience of a minimum of 2 years . This is a 24/5 operation and will require the selected candidate to work in rotational shifts.\nDuties and Responsibilities\nCustomer Commitment\nProvide courteous and professional service to clients\nRespond to emails within SLA and in a timely and professional manner\nSend documents, order forms and associated instructions to clients\nProvide clear and direct guidance to customer inquiries\nHandle and resolve customer email requests\nProvide status checks based on client requests\nQuality Focus\nAdhere to standards of work, policies, service best practices and security protocols\nEnsure the appropriate handling of documents\nReview and correct own work; request assistance as needed\nDocument and update system records, using technology efficiently\nProvide clear and concise information on all active files\nResults Oriented\nProvide consistent service to both internal clients and service delivery teams\nMaintain knowledge of expected KPI’s and work towards successful accomplishment\nKeep self-informed and educated on all changes in business that impact quality of service provided\nTeamwork and Collaboration\nCollaborate with colleagues across departments\nAdapt to changing business needs\nAssist others as needed\nMaintain standards of conduct\nOrganizational Knowledge\nResearch required information using available resources\nMaintain knowledge of products and services\nProcess research on visa requirements\nAchieving Success:\nTeam members will be evaluated on the following KPI’s.\nPhotos verified per day against embassy requirements\nClarity and instruction to clients on how to remedy unverified photo\nCustomer feedback on chat sessions\nNumber of e-visas completed in designated timeframe\nResponse times…..handling time….\nETC……\nEducation and Experience\nCollege degree with a minimum of 2 years Evisa / Visa / ETA application experience, data entry experience; experience working in a Service Center / Visa facilitation company a plus\nAbility to work in rotational shifts .\nProficiency/fluency of English language\nComputer literacyAbility to navigate multiple programs and systems with ease\nExperience with Outlook, data base management, records retention and/or record management software\nCapable of learning new systems\n\nData entry/typing skills must include accuracy and speed\nHigh level of concentration and patience; ability to remain focused and on task\nProblem solving mind-set\nCommitment to working with clients in order to deliver the highest level of customer service\nAbility to follow process flows and standards of work; prioritize and organize work\nWork in team environment while being an individual contributor\nExcellent attention to detail; ability to review and correct own work and quality check documents with speed and accuracy\nAbility to be flexible with scheduling based on business needs\nCandidate should be able to work in a high pressure role with changing demands based on business requirements\nAbout Us\nCIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.\nCIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.\nThrough its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.\nEqual Employment Opportunity\nCIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.\nCIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at .","description_format":"text","description_chars":5423,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Business Travel"],"lifecycle":[{"event":"open","at":"2026-10-09T08:14:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/visacentral-visa-support-specialist","json_url":"https://alion.io/job/visacentral-visa-support-specialist.json","meta":{"generated_at":"2026-10-12T23:24:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":233408},"rest":"https://alion.io/mcp/rest/get_company?id=233408"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisacentral-visa-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisacentral-visa-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisacentral-visa-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visacentral-visa-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisacentral-visa-support-specialist"}]}