{"id":2007997,"url":"https://alion.io/job/visian-digital-workplace-engineer","title":"Digital Workplace Engineer","company":{"id":3908419,"name":"Visian","domain":"visian.tech","url":"https://alion.io/company/visian","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial 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travail et des terminaux\n- Administrer et maintenir Microsoft Intune et les capacités MDM.\n- Contribuer aux activités de co-gestion entre MECM et Intune le cas échéant.\n- Déployer et maintenir les configurations, les référentiels de sécurité (security baselines) et les standards du poste de travail.\n- Soutenir les initiatives de migration, de standardisation et de gestion du cycle de vie de Windows 11.\n- Contribuer à la conformité, à la sécurité et à la fiabilité opérationnelle du parc de postes de travail.\nGestion des appareils, de la mobilité et de l'environnement Apple\n- Gérer les appareils Windows, mobiles et Apple via les plateformes de gestion des terminaux appropriées.\n- Exploiter et soutenir les solutions de gestion Apple telles que JAMF.\n- Contribuer aux processus d'intégration, de renouvellement, de réaffectation et de mise au rebut des appareils.\n- Veiller à ce que les politiques de gestion des appareils soient appliquées de manière cohérente sur l'ensemble du parc de postes de travail.\n- Maintenir une vue fiable des actifs matériels et logiciels.\n- Contribuer aux campagnes de renouvellement des postes de travail et à la rationalisation des actifs.\n- Produire et analyser des indicateurs relatifs au parc d'appareils, à l'usage et à la conformité.\nGestion des incidents, des demandes et des services\n- Traiter les incidents et demandes complexes de niveau 2 / niveau 3 liés aux technologies du poste de travail.\n- Analyser les causes racines et mettre en œuvre des actions correctives ou préventives.\n- Utiliser ServiceNow pour gérer les tickets, les demandes, les changements, les incidents et le suivi opérationnel.\n- Collaborer avec les équipes support, infrastructure, sécurité, réseau et applications.\n- Développer, maintenir et améliorer des scripts PowerShell.\n- Automatiser les tâches d'administration et opérationnelles récurrentes.\n- Contribuer aux initiatives de self-service, de standardisation et de digitalisation.\n- Identifier les opportunités de réduction de l'effort manuel et d'amélioration de la fiabilité.\nGestion des connaissances\n- Créer, mettre à jour et maintenir les articles de base de connaissances.\n- Documenter les procédures, les modèles opérationnels, les runbooks et les guides utilisateurs.\n- Capturer les enseignements tirés des incidents majeurs et des problèmes récurrents.\n- Soutenir le transfert de connaissances et la montée en compétences des équipes support.\nBacklog et gouvernance opérationnelle\n- Gérer, structurer et prioriser le backlog des demandes, améliorations et actions techniques.\n- Contribuer aux comités opérationnels et réunions de suivi.\n- Suivre les actions, risques, dépendances et priorités.\n- Produire des indicateurs de qualité de service et mettre en évidence les opportunités d'amélioration.\nProfil recherché\nDiplôme de niveau Licence ou Master en informatique, infrastructure, ingénierie du poste de travail ou expérience équivalente.\nExpérience dans un environnement opérationnel exigeant avec de fortes attentes en matière de qualité de service.\nAnglais professionnel.","description_format":"text","description_chars":3132,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T12:33:56Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely 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