{"id":3537043,"url":"https://alion.io/job/visian-technicien-support-cloud-ibm","title":"Technicien Support Cloud IBM","company":{"id":3908419,"name":"Visian","domain":"visian.tech","url":"https://alion.io/company/visian","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"freelance","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":141},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"GPG","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"LDAP","optional":false},{"name":"OpenSSL","optional":false},{"name":"PKI","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T15:59:38Z","employer_posted_date":null,"last_verified_at":"2026-10-30T15:59:38Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"ContexteAu sein d'un groupe spécialisé en automatisation, vous évoluerez dans le domaine Support Cloud pour traiter les tickets (demandes clients) bloqués dans le portail Cloud opéré par l'orchestrateur BPM (Business Process Management : outil IBM Business Automation). Vous serez amené à travailler avec l'ensemble des équipes Delivery (Linux, Windows, x86, etc.), les équipes base de données, les équipes sécurité, afin d'identifier les causes racines des blocages des demandes. Le support Cloud est en pleine transformation, la rigueur et l'organisation seront des atouts majeurs pour la réussite de cette mission.\nMissionsSuivi des demandes du portail Cloud : IBM Cloud (Cloud dédié)\n\nTraitement des incidents clients\n\nAccompagnement client sur le suivi des incidents\n\nSuivi des blocages des demandes via l'orchestrateur ; savoir les expliquer, les corréler aux différents incidents\n\nAnalyser, catégoriser et dispatcher les incidents aux bonnes équipes pour résolution\n\nTravailler de façon conjointe avec IBM (ouvrir des tickets, challenger, etc.)\n\nDocumenter les anomalies rencontrées et les modes opératoires\n\nConnaissance BPM (orchestrateur IBM Cloud)\n\nConnaissance de l’environnement Cloud : Kubernetes (K8S)\n\nProfil recherché\nOutils & EnvironnementOrchestrateur BPM : IBM Business Automation\n\nCloud IBM & orchestrateur Ansible, SCCM, SFM\n\nLangages et technologies : Python, Java, HTML/CSS, MySQL\n\nSystèmes : Linux Red Hat, Windows, Virtualization VMware ESX\n\nProtocoles et standards : TCP/IP, TLS/SSL, ICMP, LDAP, Virtual Directory Service, SFTP, SMTP, SSH, X509, PKI, OpenSSL, GPG/PGP, Socks 5\n\nDéveloppement Java basé sur OpenSource\n\nSystème de gestion d’accès basé sur standards, implémentation RBAC niveau 1\n\nAPI LDAP (OSGI repository)\n\nInterface d’administration web (Remote Application Platform)","description_format":"text","description_chars":1810,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-30T17:56:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":43,"reasons":["seen:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/visian-technicien-support-cloud-ibm","json_url":"https://alion.io/job/visian-technicien-support-cloud-ibm.json","meta":{"generated_at":"2026-11-04T14:28:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21895,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908419},"rest":"https://alion.io/mcp/rest/get_company?id=3908419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisian-technicien-support-cloud-ibm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisian-technicien-support-cloud-ibm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisian-technicien-support-cloud-ibm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visian-technicien-support-cloud-ibm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisian-technicien-support-cloud-ibm"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3537043}},{"tool":"search_jobs","arguments":{"company":"visian.tech","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3537043},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}