{"id":2478222,"url":"https://alion.io/job/vision-group-customer-service-representative","title":"Customer Service Representative","company":{"id":4417785,"name":"Vision Group Holding AG","domain":"visiongroup.io","url":"https://alion.io/company/vision-group-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-12T13:33:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T01:25:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job description\nAs Customer Service, you will provide customers with expert support in matters relating to product purchases. In addition to active customer service, you will also carry out minor administrative tasks in customer service, such as maintaining master data and customer histories.Your mission\nProcessing and responding to customer enquiries by phone, email and chat.\nSolving customer problems and escalating complex cases to the relevant department.\nAdvising and supporting customers with questions about products, orders and returns.\nDocumenting and tracking customer concerns in our CRM system.\nSupport in maintaining and updating the knowledge database.\nPerforming minor accounting and administrative tasks\nCompliance with the SLA\nYour profile\nCompleted commercial training or comparable qualification.\nCustomer service or retail experience is a prerequisite.\nAffinity for working with CRM systems.\nFlair for numbers.\nExcellent communication skills in English, both verbal and written.\nHigh service orientation and enjoyment of working with customers.\nProblem-solving skills and the ability to remain calm and friendly even in stressful situations.\nQuick comprehension\nAbility to work in a team and willingness to cooperate.\nAny additional foreign language (English, Italian, French) is an advantage\nWe offer you\nDiverse and exciting environment in a well-positioned international company with headquarters in Switzerland \nWorking hours from Monday - Friday between 08:00h - 18:00h \nWorking from home possible \nFree contact lenses \nPermanent employment contract \nRegular team events and an annual global \"get together\" somewhere in the world\nadditional info\nOnly applications via link will be accepted.","description_format":"text","description_chars":1718,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T22:00:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/vision-group-customer-service-representative","json_url":"https://alion.io/job/vision-group-customer-service-representative.json","meta":{"generated_at":"2026-10-15T02:18:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417785},"rest":"https://alion.io/mcp/rest/get_company?id=4417785"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvision-group-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvision-group-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvision-group-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vision-group-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvision-group-customer-service-representative"}]}