{"id":2430918,"url":"https://alion.io/job/vision-rt-field-service-engineer-it-systems","title":"Field Service Engineer","company":{"id":2235474,"name":"Vision RT","domain":"visionrt.com","url":"https://alion.io/company/visionrt","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":["US","MY"],"hiring_countries_total":2,"salary":{"min":100000,"max":150000,"currency":"MYR","period":"year","gross":null,"usd_annual":36743},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Windows","optional":false},{"name":"SQL","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-12T12:50:20Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T11:59:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Field Service Engineer - IT & Systems\nThis position requires extensive travel throughout the ASEAN (Brunei Darussalam, Cambodia, Indonesia, Lao PDR (Laos), Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor-Leste and\nVietnam) region, with travel expected to be up to 90% of working time. Scheduled non-travel periods will be incorporated to support administrative responsibilities, training, professional development, and other business needs. Candidates should be comfortable with frequent overnight travel and occasional weekend travel as required.\nAbout the Role\nWe have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team.\nAs a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision RT solutions across the US. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience.\nThis role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer coverage.\nBase location\nKuala Lumpar\nRegions covered\nASEAN (Brunei Darussalam, Cambodia, Indonesia, Lao PDR (Laos), Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor-Leste and Vietnam)\nKey Responsibilities\nInstall, configure, commission, support, and maintain the Vision RT product portfolio at customer sites.\nConduct site surveys to assess installation requirements and ensure readiness for system deployment.\nDeliver remote and on-site technical support, diagnosing and resolving software, hardware, operating system, and connectivity issues.\nPerform preventative maintenance, system upgrades, software updates, and product enhancements to maximise system performance and reliability.\nConfigure and troubleshoot Microsoft Windows-based systems and associated devices.\nTroubleshoot network connectivity and communication issues, working closely with customer IT teams to resolve technical challenges.\nMaintain accurate service documentation, installation records, maintenance reports, and customer activity logs.\nBuild strong relationships with customers by providing a professional, responsive, and customer-focused service experience.\nTravel throughout the assigned region to support installations, maintenance activities, training, and customer requests, with occasional travel to other regions as required.\nPerform physical installation activities including mounting wall monitors, routing communication cables over distances of up to 50 metres, and installing equipment in accordance with safety and quality standards.\nWork safely on ladders and alongside third-party contractors in active construction, hospital, and clinical environments while adhering to PPE and site safety requirements.\nParticipate in work activities outside normal business hours, including evenings and occasional weekends, where required.\nTravel to customer sites at short notice when business or customer needs demand.\nEssential Skills & Experience\nStrong working knowledge of Microsoft Windows operating systems, including Windows configuration and system settings, Device Manager and hardware management, disk and storage management, BIOS and firmware configuration, Windows services, security settings, Event Viewer, and system troubleshooting tools.\nExperience diagnosing and resolving software, operating system, and hardware issues within a customer-facing environment.\nGood understanding of networking fundamentals, including IP addressing, network configuration, VLANs, DNS, DHCP, firewalls, network security principles, common network protocols and ports, and Windows networking tools and command-line troubleshooting utilities.\nExperience troubleshooting network connectivity issues using tools such as ping, tracert, ipconfig, and remote support applications.\nUnderstanding of cybersecurity best practices, endpoint protection, system hardening, and customer IT security requirements.\nSolid PC hardware knowledge, including component identification and replacement, peripheral device configuration and troubleshooting, and hardware connectivity and performance considerations.\nExperience delivering remote and on-site technical support.\nStrong problem-solving and fault-finding skills with a methodical and analytical approach.\nExcellent communication and interpersonal skills with a strong customer-service focus.\nAbility to work independently and effectively manage priorities across multiple customer locations.\nAbility to interpret technical documentation and follow established installation, maintenance, and service procedures.\nProactive, results-oriented, and committed to delivering a high level of customer satisfaction.\nDesirable Skills & Experience\nExperience supporting Microsoft Windows Server environments.\nBasic understanding of SQL databases and database connectivity.\nFamiliarity with RAID technologies and storage systems.\nExperience working within healthcare technology, medical devices, radiotherapy, medical imaging, or other regulated technical environments.\nRelevant technical certifications such as CompTIA A+, Microsoft certifications, or equivalent industry-recognised qualifications.","description_format":"text","description_chars":5265,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United 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