{"id":3600339,"url":"https://alion.io/job/vision-rt-it-support-engineer-level-ii","title":"IT Support Engineer - Level II","company":{"id":2235474,"name":"Vision RT","domain":"visionrt.com","url":"https://alion.io/company/visionrt","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":76000,"currency":"USD","period":"year","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true},{"name":"TCP/IP","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-09-13T10:51:45Z","employer_posted_date":"2026-09-13","last_verified_at":"2026-11-03T11:16:33Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"About the Role\nThis role provides a strong on-site IT presence at the Colorado Training Centre and is responsible for the day-to-day support, maintenance, and reliability of local and remote IT systems. This includes end-user devices, network connectivity, training environments, and AV systems.\nThe successful candidate will ensure the training facility remains fully operational, support training activities, and act as the primary IT contact for US-based stakeholders. They will also contribute to wider global IT support coverage where time zone alignment allows.\nKey Responsibilities\nProvide end-user IT support across the business globally, with a primary focus on the US user base.\n\nProcure employee and site hardware, maintainingaccurateasset records within the service management system.\n\nMaintain and support on-site hardware, including training systems, and provide remote hands support for other IT teams where required.\n\nEnsure the ongoing reliability and operational readiness of the Colorado Training Centre.\n\nSupport the onboarding of new starters, including device preparation, configuration, and handover.\n\nManage the recovery and decommissioning of employee devices.\n\nAct as the primary on-site IT contact for training centreusers and stakeholders.\n\nContribute to continuous improvement initiatives across end-user technology and support services.\n\nEssential Skills & Experience\nStrong knowledge and administration of Windows 11.\n\nExperience supporting and administering Microsoft 365 including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, licensingand mailbox management.\n\nKnowledge of Identity & Access Management including Active Directory, Microsoft Entra ID (Azure AD), Group Policy, and user lifecycle management.\n\nExperience with Endpoint Management including Microsoft Intune, Windows Autopilot, device configurationand compliance policies.\n\nStrong hardware troubleshooting skills across laptops, desktops, peripherals, and mobile devices.\n\nFamiliarity with endpoint security technologies, patch management, and vulnerability remediation.\n\nAbility to diagnose and resolve complex technical issues independently.\n\nStrong analytical and problem-solving skills.\n\nProven experience taking end-to-end ownership of incidents through toresolution.\n\nDesirable Skills & Experience\nUnderstanding ofnetworking fundamentals including TCP/IP, DNS, DHCP, VPNs, Wi-Fi troubleshooting, and basic firewalland switching concepts.\n\nITIL Foundation certification.\n\nExperience working within ISO 27001 accredited environments.","description_format":"text","description_chars":2550,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Higher Education","Hospitals & Health 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