{"id":3803235,"url":"https://alion.io/job/vision-rt-service-operations-coordinator","title":"Service Operations Coordinator","company":{"id":2235474,"name":"Vision RT","domain":"visionrt.com","url":"https://alion.io/company/visionrt","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-11-05T11:17:22Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T18:20:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the role\nThe Service Operations Coordinator owns the detailed operational coordination needed to move customer orders, replacement parts and returns through the US operation accurately and on time. The role provides hands-on support to Operations, Service, Field Service Engineers, warehouses, customers and Finance, while maintaining reliable records and improving the consistency of day-to-day processes.\nKey Responsibilities:\nProcess customer, internal and replacement-part orders in Sage 200, the CRM and relevant warehouse portals, ensuring approvals and required information are complete. \nCoordinate order fulfilment, picking, packing and dispatch with Operations, warehouse teams, Field Service Engineers and customers. \nTrack order progress against agreed KPIs and deadlines, communicate status clearly and escalate risks, delays or incomplete information. \nAct as the principal contact for US replacement-part requests and follow each request through to shipment and closure. \nManage US spares returns to Dallas and Chicago, including follow-up with Field Service Engineers, shipping labels, RMA numbers, portal updates and dashboard records. \nProcess materials received into the Dallas and Chicago warehouses and maintain accurate records of stock, returns and outstanding shipments. \nCoordinate stock transfers, trunk-stock changes and ad hoc parts-collection requests, including FSE trunk stock and amnesty parts. \nEnd to end management of returns process, identify recurring issues in the returns and spares processes and recommend practical workflow improvements to the Operations leadership. \nR&D support for spares processing. \nArrange domestic freight, temporary storage and shipment of systems or parts that are not routine spares requests. \nRespond to shipment, customs and import queries and coordinate resolution with carriers, customers, Operations and Service. \nAct as a coordination point between Field Service Engineers and internal teams for logistics, parts, schedules and open actions. \nMonitor operationally relevant service cases and ensure actions, delays and follow-ups remain visible to the appropriate teams. \nSupport adherence to RMA, shipping, receiving and documentation requirements. \nProcess time and materials purchase orders for customers without an existing contract, including cases where parts have already been supplied or remain outstanding. \nMaintain the T&M log and provide Finance with the records needed to capture revenue and invoice customers accurately. \nLiaise with Finance on missing order information, billing support and operational documentation; debt collection remains with Finance unless otherwise agreed. \nMaintain accurate order, shipment, stock, returns and customer records across Sage 200, CRM, warehouse tools and approved spreadsheets. \nPrepare routine operational updates and highlight overdue actions, recurring delays, data-quality issues and risks to delivery. \nSupport onboarding, training and coverage arrangements for US Operations support staff and document core procedures for continuity. \nWork with the wider teams on standardisation, automation and cross-functional improvement initiatives affecting US Operations. \nProcessing Installation Feedback forms and providing analysis for wider teams to improve processes. \nUpdate CRM to reflect accurate system utility data post site visit from FSE. \nMonthly Reporting responsibilities: KPI's, Customer feedback forms, Complaint trends, OTD, Cycle times, Response time SLA, Return rate, Open tickets & process improvement initiatives targets, Sage open orders, Cost of Poor Quality reporting (CoPQ) \nEssential Skills & Experience\nExperience in Operations Administration, Service Operations, order management, logistics, parts coordination or a related role. \nExperience using Sage 200, ERP, CRM, warehouse or order-processing systems; Salesforce or similar CRM experience is desirable. \nStrong organisation and attention to detail, with the ability to manage multiple orders, shipments and deadlines simultaneously. \nConfident written and verbal communication with internal teams, customers, Field Service Engineers and logistics providers. \nProficiency in Microsoft Excel and the ability to maintain accurate logs, trackers and reports. \nAbility to work independently, identify issues early and escalate appropriately in a fast-paced environment. \nTechnical service, medical-device, healthcare technology or manufacturing experience. \nExperience with parts returns, RMA processes, domestic freight, customs or distributed warehouse operations. \nExperience supporting process improvement, standard operating procedures or continuous improvement projects.","description_format":"text","description_chars":4684,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Higher Education","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-11-05T12:27:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:4","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/vision-rt-service-operations-coordinator","json_url":"https://alion.io/job/vision-rt-service-operations-coordinator.json","meta":{"generated_at":"2026-11-07T22:16:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36541,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2235474},"rest":"https://alion.io/mcp/rest/get_company?id=2235474"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvision-rt-service-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvision-rt-service-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvision-rt-service-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vision-rt-service-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvision-rt-service-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3803235}},{"tool":"search_jobs","arguments":{"company":"visionrt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3803235},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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