# Service Operations Coordinator

About the role The Service Operations Coordinator owns the detailed operational coordination needed to move customer orders, replacement parts and returns through the US operation accurately and on time. The role provides hands-on support to Operations, Service, Field Service Engineers, warehouses, customers and Finance, while maintaining reliable records and improving the consistency of day-to-day processes. Key Responsibilities: Process customer, internal and replacement-part orders in Sage 200, the CRM and relevant warehouse portals, ensuring approvals and required information are complete. Coordinate order fulfilment, picking, packing and dispatch with Operations, warehouse teams, Field Service Engineers and customers. Track order progress against agreed KPIs and deadlines, communicate status clearly and escalate risks, delays or incomplete information. Act as the principal contact for US replacement-part requests and follow each request through to shipment and closure. Manage US spares returns to Dallas and Chicago, including follow-up with Field Service Engineers, shipping labels, RMA numbers, portal updates and dashboard records. Process materials received into the Dall

- **Id**: 3803235
- **Url**: <https://alion.io/job/vision-rt-service-operations-coordinator>
- **Role**: Administrative
- **Role family**: Administrative
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Denver, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T11:17:22Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-08T06:13:56Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 4684
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Health Care, Higher Education, Hospitals & Health Systems

## Company

- **Id**: 2235474
- **Name**: Vision RT
- **Domain**: visionrt.com
- **Url**: <https://alion.io/company/visionrt>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

## Technologies

- **Microsoft Excel** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T12:27:31Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 28
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.