{"id":1814302,"url":"https://alion.io/job/vision33-cloud-it-support-consultant","title":"Cloud IT Support Consultant","company":{"id":2802138,"name":"Vision33","domain":"vision33.com","url":"https://alion.io/company/vision33","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Nginx","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-08T22:16:04Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Cloud IT Support Consultant\nFull time / Permanent\nLocation: Western Canada\nDue to continued, robust growth in our SAP Cloud and AWS managed services offering, Vision33 is hiring a Cloud Support Consultant.\nThe Opportunity\nIn this role you will work with our TotalCare Support Team to provide Tier 2 client infrastructure support. This role operates within a high-paced, high-volume support desk, responsible for handling a continuous flow of tickets, requests, and escalations across multiple systems and platforms.\nThe environment requires rapid triage, effective prioritization, and the ability to manage multiple concurrent issues while maintaining service quality and meeting defined SLAs. This role is critical to enabling client operational success and supports our B1 Cloud service for our clients.\nResponsibilities are performed under time-sensitive conditions, often involving urgent customer impacting issues alongside routine operational tasks. The role demands strong technical troubleshooting skills, frequent context switching, and the ability to make accurate decisions with limited information.\nThis role requires working in Pacific Time (PST) hours. Candidates working in Mountain Time (MST) may also be considered, provided they can align with the required working hours.\nAs a Cloud Support Consultant, you will:\nManage client incidents end-to-end - from identifying and troubleshooting issues toresolving complex escalations within Windows and Linux server environments.\n\nAdminister end-user and security profiles across 100+ servers.\nConfigure, deploy, and maintain AWS cloud environments, leveraging tools such asCloudWatch and CloudTrail for proactive monitoring and performance optimization.\n\nPerform advanced troubleshooting and system restores in AWS, including WindowsServer and SUSE Linux.\n\nConduct root cause analyses (RCA) and implement corrective and preventivemeasures.\n\nDevelop and maintain automation scripts using PowerShell and Bash to streamlineoperations and reduce costs.\n\nConfigure and support web and application services such as IIS, Apache, Nginx, and file/print services.\nCoordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required.\nCreate and maintain internal documentation for support procedures and best practices. \nSuccess in this environment requires:\nThe ability to process and resolve a high volume of requests efficiently.\nStrong organizational and time-management skills.\nComfort working under constant demand and changing priorities.\nClear, professional communication with both technical and non-technical stakeholders.\nThe ability to remain calm, focused, and effective under pressure.Must-have skills and experience: \n\nHave a minimum of 5 years of hands-on experience working with AWS cloud environments, with strong troubleshooting and infrastructure support skills.\nHave a minimum of 5 years of experience supporting network infrastructure, including routers, firewalls, and related networking technologies.\nBe a self-motivated and independent problem-solver who enjoys digging into complex issues, taking ownership, and confidently triaging challenges with minimal direction.\nA Bachelor degree or an equivalent combination of education with a minimum of 5 years’ experience working in a client-facing support role.\nProven experience supporting Windows and Linux systems in mission-critical environments.\nDemonstrated competency in server administration and security protocols.\nKnowledge and exposure configuring routers and firewalls.\nScripting experience using Python, Bash, Ruby, or Power Shell.\nFamiliarity with support ‘best practices’ (e.g. ITIL Framework).\nExperience supporting servers in an AWS (or other cloud environment).\nKnowledge and experience supporting ERP solutions. \nNice-to-have skills and experience:\nExposure to SAP Business One is an asset.\nExperience with Smartsheet or similar project/task management tools. \nExperience with Zendesk ticketing system. \nAbout Us\nAt Vision33, we turn business challenges into smarter ways of working. As a global cloud ERP and business solutions partner, we help organizations simplify complexity, unlock growth, and get more value from the technology they rely on every day. Our people bring the expertise, curiosity, and collaboration it takes to deliver real impact for customers around the world.\nGlobal Team, Real Impact: Join 400+ experts helping customers around the world solve complex business challenges.\nWork That Matters: Help growing businesses improve efficiency, scale with confidence, and build stronger operations for the future.\nTrusted by Customers: Work alongside teams supporting 1,500+ mid-market and enterprise customers as they modernize how they operate.\nA Culture Built on Collaboration: Be part of a people-first team that shares knowledge, supports one another, and celebrates progress together. \nAt Vision33, you’ll find more than a competitive total rewards program-you’ll find an employer invested in your growth, well-being, and success. For more information on our company please visit our web site at www.vision33.com.","description_format":"text","description_chars":5151,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T22:59:24Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.636,"p_room":0.9,"age_days":23,"expected_fill_days":34,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/vision33-cloud-it-support-consultant","json_url":"https://alion.io/job/vision33-cloud-it-support-consultant.json","meta":{"generated_at":"2026-10-09T00:14:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":154,"day_limit":5000,"remaining_today":4846,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2802138},"rest":"https://alion.io/mcp/rest/get_company?id=2802138"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvision33-cloud-it-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvision33-cloud-it-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvision33-cloud-it-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vision33-cloud-it-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvision33-cloud-it-support-consultant"}]}