{"id":1335904,"url":"https://alion.io/job/visit-philly-front-office-supervisor-2","title":"Front Office Supervisor","company":{"id":1757192,"name":"Visit Philly","domain":"visitphilly.com","url":"https://alion.io/company/visitphilly","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["White Plains, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":177000,"period":"year","method":"role_country_seniority_unknown","sample_n":6763},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T14:08:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-09-27T18:38:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nOpportunity: Front Office Supervisor\nAs the Front Office Supervisor, you will lead the operations of our front desk, guest services, and lobby experiences. This role steps beyond standard front desk tasks, trusting you with elevated responsibilities that include driving guest satisfaction, managing daily front office logistics, mentoring team members, and ensuring our property shines as a premier destination in the heart of our vibrant local community.\nYour Growth Path\nAssistant Front Office Manager - Front Office Manager - Assistant General Manager\nYour Focus\nInterview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.\nOversee front office operations in the absence of the Front Office Manager or Assistant General Manager.\nAccept leadership responsibilities by modeling proper service techniques, effective development of others, and commitment to industry and personal development.\nPractice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.\nResolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.\nBe aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.\nParticipate in lobby ambassador and other activities related to interacting with guests on an individual level, creating a relationship and culture that results in repeat stays.\nGreet guests immediately upon arrival, register and assign guests to hotel rooms, and ensure the hotel entrance, reception, and other public areas are properly maintained in regards to cleanliness and appearance.\nMonitor and maintain the front office systems and equipment to ensure optimum performance.\nPerform front office bookkeeping activities, including balancing accounts, conducting audits, handling cash, making change, and processing collections.\nClose out guest accounts at check-out, and in the event of dissatisfaction, negotiate compromises, which may include authorizing revenue allowances.\nMake and confirm reservations while actively promoting company and brand-specific marketing programs.\nCreate specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.\nPerform other duties as requested by management.\nYour Background and Skills\nAssociate’s or Bachelor’s degree in hospitality, business, or a related field is preferred.\n1 to 3 years of related hospitality or customer service experience required, with prior supervisory experience preferred.\nIntermediate knowledge of overall hotel operations, property management systems, and basic front office financial controls.\nStrong communication and interpersonal skills to handle guest relations effectively and lead a diverse team.\nHHM Hotels Benefits and Perks\nMedical, Dental and Vision Health Insurance\nPaid Time Off\n401k Company Match\nFree Basic Life Insurance\n24/7 access to TELUS Health, a confidential work-life resource\nTravel Discounts\nCommuter Transit and Commuter Parking Benefits\nQuarterly Bonuses and Incentives\nEmployee Assistance and Wellness Program\nEducational/Professional Development\nTechnology Reimbursements\nReferral Bonus Program\nWork Environment and Context\nWork schedule varies and may include working on all shifts, holidays, and weekends.\nRequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.\nWhat We Believe\nPeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It\nAbout Us\nLocated in the Westchester Corporate Park and situated right off Interstate-287, the HYATT house White Plains hotel offers travelers access to popular local destinations that include Westchester Mall, Rye Playland and is only mere minutes from New York City.\nHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.\nTo see other opportunties at this location, click here.","description_format":"text","description_chars":4312,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance","Professional development","Quarterly bonuses"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Media & Entertainment","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-27T14:08:00Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:11","wave","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/visit-philly-front-office-supervisor-2","json_url":"https://alion.io/job/visit-philly-front-office-supervisor-2.json","meta":{"generated_at":"2026-09-29T04:55:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4772,"day_limit":5000,"remaining_today":228,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}