{"id":1336232,"url":"https://alion.io/job/visit-philly-rooms-controller","title":"Rooms Controller","company":{"id":1757192,"name":"Visit Philly","domain":"visitphilly.com","url":"https://alion.io/company/visitphilly","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":181000,"period":"year","method":"role_country_seniority_unknown","sample_n":4425},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T14:10:21Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-09-27T18:38:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nOpportunity: Rooms Controller\nGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms.\nPotential Career Path\nFront Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager\nPosition Requirements\nAssign room according to guest request and preferences whenever possible. \nPre-register designated guests and prepare key packets.\nImmediately greet guest and offer to assist with their needs.\nRegister and assign guests to hotel rooms.\nEstablish method of payment and verify credit.\nMake and confirm reservations.\nCompute bills, collect payments, and make change for guests.\nTransmit and receive messages, using telephones or PMS system.\nRespond to guest requests in a timely manner.\nReceive and resolve guest complaints, elevating to supervisor if necessary. \nSecure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.\nPerform bookkeeping activities, such as balancing accounts and conducting audits.\nBe aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. \nFollow sustainability guidelines and practices related to HHM’s EarthView program.\nPractice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.\nAssist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.\nEnsure overall guest satisfaction.\nPerform other duties as requested by management.\nExperience\nHigh School diploma or equivalent preferred.\nPrevious customer service experience or equivalent training required.\nKnowledge of PMS systems preferred.\nWork Environment and Context\nWork schedule varies and may include working on holidays, weekends and alternate shifts.\nRequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.\nWhat We Believe\nPeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It\nAbout Us\nHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.\nTo see other opportunities at this location, click here.","description_format":"text","description_chars":2652,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Media & Entertainment","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-27T14:10:21Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:10","win:early","comp:brand"],"computed_at":"2026-09-28T05:14:23Z"},"pay":null,"html_url":"https://alion.io/job/visit-philly-rooms-controller","json_url":"https://alion.io/job/visit-philly-rooms-controller.json","meta":{"generated_at":"2026-09-28T05:14:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3435,"day_limit":5000,"remaining_today":1565,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}