{"id":1210246,"url":"https://alion.io/job/visits-service-desk-onsite-engineer-msp","title":"Service Desk / Onsite Engineer (MSP)","company":{"id":698786,"name":"VISITS","domain":"visits.com.au","url":"https://alion.io/company/visits-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"OneDrive","optional":true},{"name":"Outlook","optional":true},{"name":"SharePoint","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-25T02:29:30Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-19T10:05:04Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Join a Service Desk where your impact on customers actually matters\n\n Work across real client environments (not repetitive internal IT)\n\nGrow your Microsoft 365 and modern workplace skills in a supportive team\nImmediate start available!\nAt VISITS, you’ll support a diverse range of clients, engage with the latest technologies and grow your skills and career, working with a team that values collaboration, growth and delivering meaningful outcomes - not just closing tickets.\nYour Role\n As part of the National Service Desk, provide outstanding technical support to a wide range of businesses and their staff\nSupport technologies including endpoints (hardware, operating systems and applications), identity, cyber security, M365 and office technologies, utilising the latest technical management solutions\nDeliver services by both remote (phone, email, portal and chat) and onsite support\nBe involved in the delivery of broader services including changes and projects\nThe VISITS' difference\nLike many MSPs, we handle incidents and service requests across a broad range of technologies. But at VISITS, our culture goes further - we're passionate about helping clients use technology to enable their success.\nAt the forefront of our culture is considering the human impact of IT services. Incidents represent clients who cannot perform their work (not just something that has broken). New software features are an opportunity for clients to work smarter (not just a new system needing support).\nYour Technical and Professional Skills\nWorking Experience\nIt's highly desirable that you have worked at another MSP, where you've learnt to be adaptable working across multiple client environments.\nGenerally, our hires in this position have at least 2 years’ experience in similar roles, however, we will consider people with less experience if you’re a fast up-and-comer. Ongoing training is provided to all staff, regardless of experience.\nTechnical\nYou must have good technical skills and experience in the following:\nWindows 11 \n Management of endpoints, including deployment via Autopilot and management via Intune \n Support for M365 applications and services including Outlook, Teams, SharePoint, OneDrive for Business and office productivity tools.\n EntraID for identity and access management including MFA and conditional access\n Cyber security tools\nIt would be helpful if you have experience with:\n Teams Phone and meeting room technologies\nSupporting clients with AI tools\n Some/all of our technology stack, including HaloPSA, NinjaRMM, Rewst and ITGlue\n Recognised certifications form an important part of our commitment to professional excellence and client confidence. Applicants are expected to hold relevant Microsoft Certifications, or to be actively working towards them. Should you not currently hold the M365 Certified Endpoint Administrator Associate (MD-102) certification, we would anticipate its completion within the first four months of employment and will provide the necessary support to achieve this requirement\nProfessional \nIf you're passionate about customer service and love building strong relationships, you'll thrive in this role. Here's what you'll bring:\n Outstanding verbal and written communication skills with the confidence to engage all levels of a business\n A passion for customer service with a high degree of patience and empathy\n An excellent understanding of service desk processes\n Solid problem solving and critical thinking skills\n Excellent time management skills\n Ability to work collaboratively as part of a team or on your own\n Reliability and dependability, taking ownership of anything that comes your way\n Commitment to ongoing professional development and training\nAbout VISITS\nWe’re a national Managed IT and Cyber Security Services Provider with our head office in South Melbourne.\nOur clients are mid-sized and growing small organisations - including listed companies, professional services firms and NFPs - who want more than just IT support. They stay with us because we deliver exceptional business outcomes and standout customer experiences. And we’re growing fast!\nOur technical team are respected, capable and growing. We only hire the best people who share our passion and values.\nYour Perks and Benefits\nAs part of a friendly and collaborative team, you'll enjoy:\n Above average remuneration. \n Hybrid/flexible positions aligned to the specific job and client needs.\n A brand-new modern office in South Melbourne with a terrace and great views, luxe end of trip facilities (including towel service) and located within easy access of public transport. (Anzac Station nearby. Tram stop outside office).\nPersonalised professional development plan with opportunities for career progression.\nFree breakfast, light lunches, snacks, cafe quality coffee and drinks.\nRegular social events, Friday Night drinks and BBQ.\nAccess to company cars.\nEmployment Specifics\nThis is a full-time, permanent role.\nYou will work from our South Melbourne office and client sites with some flexibility to work from home.\nDue to the nature of IT work, the position will involve some occasional after-hours and weekend work. Participation in an after-hours support roster will be also be required.\nYou must:\nHave an Australian driver’s licence\nBe an Australian Citizen/Permanent Resident\nAgree to complete a Criminal History Clearance Check and a security background check.\nRemuneration will be negotiated based on your experience and qualifications.\nDirect applications only - we are not engaging recruitment agencies for this role.\nPlease note that we will only be contacting applicants that have been shortlisted.","description_format":"text","description_chars":5653,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-25T03:52:05Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.756,"p_room":0.75,"age_days":24,"expected_fill_days":31,"reasons":["conf:0","win:late","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/visits-service-desk-onsite-engineer-msp","json_url":"https://alion.io/job/visits-service-desk-onsite-engineer-msp.json","meta":{"generated_at":"2026-10-19T11:08:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7872,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698786},"rest":"https://alion.io/mcp/rest/get_company?id=698786"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisits-service-desk-onsite-engineer-msp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisits-service-desk-onsite-engineer-msp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisits-service-desk-onsite-engineer-msp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visits-service-desk-onsite-engineer-msp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisits-service-desk-onsite-engineer-msp"}]}