{"id":3976234,"url":"https://alion.io/job/visor-ai-solutions-engineer-pre-sales-delivery","title":"Solutions Engineer (Pre-Sales & Delivery)","company":{"id":26044,"name":"Visor.ai","domain":"visor.ai","url":"https://alion.io/company/visor","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Portugal"],"countries":["PT"],"hiring_countries":["PT"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-11-09T16:53:35Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T06:48:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"AboutVisor.ai\nVisor.ai is an agentic AI platform that helps enterprises automate and optimize customer service with AI Agents across voice, chat and quality management. Our agents learn from each business, take action across systems and handle high-volume interactions, while supporting human agents in complex cases and turning conversations into actionable insights. Our clients achieve up to 85% automation while keeping full control over their customer experience.\nFounded in 2016 with headquarters in Lisbon, we work with clients across Europe, Africa and Latin America. Ten years on, we are an established company with consistent growth and a mature product. We have kept what made us different from day one: a dynamic, ambitious team, short decision paths and room for people who want to build.\nYour mission\nWe're looking for a Solutions Engineer to join our team in Portugal. Your mission is to bridge the gap between our clients' business needs, our AI solutions and the teams responsible for delivering them.\nYou'll be involved throughout the customer journey, from the first technical conversations and solution design to project planning and implementation. You'll work closely with our sales, functional and technical teams to understand client challenges, design the right solution, assess its feasibility and make sure what we promise is what we deliver.\nThis is a hands-on, client-facing role that combines technical pre-sales, solution design, delivery coordination and resource planning. You'll be the technical face of Visor.ai, helping clients understand what's possible while ensuring our teams can deliver it successfully.\nLocation: Portugal, remote-first\nTeam: Customer Solutions & Success\nLevel: Mid\nFocus: Designing technically sound AI solutions, supporting pre-sales and ensuring successful project delivery.\nWhat you'll do:\nDesign the right solution\nLead discovery sessions with client stakeholders across business, operations and IT to understand their needs, challenges and technical requirements.\n\nTranslate business requirements into functional and technical solution designs, defining scope, assumptions, dependencies and integration needs.\n\nAssess technical feasibility and identify the best approach to implement AI Agents across voice, chat and quality management.\n\nWork with APIs, REST integrations, webhooks, CRMs and contact center platforms to define how Visor.ai connects with clients' existing systems.\n\nEstimate functional and technical effort, identifying potential risks and ensuring realistic project scopes and timelines.\n\nSupport pre-sales\nPrepare and deliver tailored product demonstrations and Proofs of Concept (PoCs) based on specific client use cases.\n\nWork closely with the Sales team throughout the pre-sales process, providing technical expertise and helping shape solution proposals.\n\nContribute to technical sections of RFPs, security questionnaires and integration assessments.\n\nPresent and defend proposed solutions with both technical and business stakeholders, ensuring expectations are aligned from the start.\n\nCoordinate delivery & resources\nTranslate sold solutions into structured delivery plans, breaking projects down into tasks, dependencies and resource requirements.\n\nCoordinate the allocation of functional and technical resources across multiple ongoing projects, balancing priorities and team capacity.\n\nWork closely with Implementation and Technical teams to ensure a smooth handover from pre-sales to delivery.\n\nStay involved throughout implementation, acting as the main technical point of contact and ensuring the delivered solution matches what was agreed with the client.\n\nIdentify delivery risks, scope changes and resource constraints early, helping teams make informed decisions.\n\nBuild strong client relationships\nAct as a trusted technical advisor throughout the customer journey, from initial discovery to implementation.\n\nLead technical workshops, project follow-ups and solution validation sessions with clients.\n\nManage technical expectations and communicate complex concepts clearly to both business and IT stakeholders.\n\nIdentify opportunities to expand existing solutions through new use cases, integrations and AI capabilities.\n\nWhat we're looking for\n4+ years of experience in Solutions Engineering, Technical Pre-Sales, Technical Consulting, Software Delivery or a similar client-facing role.\n\nExperience designing and proposing software solutions in a B2B environment, ideally within enterprise accounts.\n\nStrong understanding of integrations and technical architectures, including REST APIs, webhooks, CRMs and contact center platforms.\n\nAbility to translate business requirements into functional and technical solution designs.\n\nExperience estimating project effort, defining scope and identifying technical dependencies and risks.\n\nExperience coordinating technical and functional teams, managing project priorities and allocating resources across multiple projects.\n\nConfidence in leading client-facing meetings, workshops and technical presentations, engaging with both senior business stakeholders and IT teams.\n\nExcellent communication and stakeholder management skills, with the ability to explain complex technical concepts in a clear and practical way.\n\nA structured, analytical and proactive mindset, with strong ownership and attention to detail.\n\nNative Portuguese and professional English.\n\nAvailability for occasional business travel in Portugal and Spain.\n\nLegal eligibility to work in Portugal.\n\nNice to have\nExperience in contact centers, Customer Experience (CX) or BPO environments.\n\nPractical knowledge of LLMs, AI Agents, NLU, voicebots or chatbots.\n\nExperience with enterprise SaaS solutions and complex integrations.\n\nPrevious experience in consulting firms, system integrators or technology companies (e.g. Big4 or enterprise software providers).\n\nProfessional Spanish.\n\nExperience working with banking or insurance clients.\n\nWhat we offer\nCompetitive pay, reviewed regularly as you grow with us.\n\nReal room to grow, in a company that's expanding internationally.\n\nAI agents and product support that take the heavy lifting off your plate.\n\nHealth insurance.\n\nFlex Benefits.\n\nA remote-first model. And when you feel like seeing the team, our offices have free coffee, arcade machines, rooftops and terraces, plus occasional team events.\n\nOur recruitment process\nWe keep things simple, transparent and focused on real examples of your work.\nIntroductory call with our Talent team (30 min).\n\nInterview with your future manager, where we'll talk through deals you've won and lost (60 min).\n\nFinal stage: a practical case with a discovery and proposal role-play.\n\nReference checks, always with your consent.\n\nReady to help companies take their customer experience to the next level? Apply through this page, we'd love to meet you.","description_format":"text","description_chars":6846,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Proficiency (C2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-11-09T18:11:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/visor-ai-solutions-engineer-pre-sales-delivery","json_url":"https://alion.io/job/visor-ai-solutions-engineer-pre-sales-delivery.json","meta":{"generated_at":"2026-11-10T10:38:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24752,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":26044},"rest":"https://alion.io/mcp/rest/get_company?id=26044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisor-ai-solutions-engineer-pre-sales-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisor-ai-solutions-engineer-pre-sales-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisor-ai-solutions-engineer-pre-sales-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visor-ai-solutions-engineer-pre-sales-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisor-ai-solutions-engineer-pre-sales-delivery"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3976234}},{"tool":"search_jobs","arguments":{"company":"visor.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3976234},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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