{"id":3171233,"url":"https://alion.io/job/vistance-networks-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":1766478,"name":"Vistance Networks","domain":"vistancenetworks.com","url":"https://alion.io/company/vistancenetworks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lisle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":69700,"max":104400,"currency":"USD","period":"year","gross":null,"usd_annual":104400},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:35:44Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T03:51:13Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.\nAs a Technical Support Engineer you would provide frontline technical support for broadband and networking products. The role investigates customer issues, reproduces problems in a lab environment, communicates findings, and works with engineering and escalation teams to drive cases to resolution. You must be responsive, flexible and able to succeed within an open collaborative peer environment.\nHow You'll Help Us Connect the World:\nServe as a technical point of contact for customer support cases and clarify reported issues.\nTroubleshoot networking, Linux, broadband, server, and related platform issues using a structured approach.\nReproduce and investigate issues in a test or lab environment, analyze available technical information, and document findings.\nManage assigned cases through resolution, provide timely customer updates, and maintain accurate case notes.\nEscalate complex issues with a clear technical handoff and collaborate with support, engineering, and account teams.\nCreate or update knowledge-base articles, troubleshooting notes, and reusable solutions.\nParticipate in product and process training and adapt to changing priorities, schedules, and business needs.\nRequired Qualifications for Consideration:\nBachelor's degree in Computer Science, Computer Engineering, Systems Engineering, Information Technology, Networking, or a related technical field with 2-5 years of relevant experience; or an Associate's degree in a related technical field with 0-2 years of relevant experience.\nFoundational knowledge of computer networking and Linux, including a methodical approach to troubleshooting.\nClear written and verbal communication skills, with the ability to explain technical information to different audiences.\nStrong customer focus, ownership, attention to detail, and ability to manage multiple priorities.\nAbility to collaborate effectively, accept feedback, and escalate when additional expertise is needed.\nEquivalent combinations of relevant education, training, certifications, and experience may be considered where appropriate.\nYou Will Excite Us If You Have:\nExperience in technical support, help desk, engineering lab, networking, or customer service environments.\nHands-on experience with network equipment from Cisco, Juniper, Arista, Extreme Networks, Dell, HPE, Alcatel, or similar vendors.\nExposure to cable or broadband technologies, including CMTS and cable modems.\nExperience with servers, virtualization, containers, scripting, cloud platforms, or home lab environments.\nRelevant certifications, or progress toward certification, such as CCNA, JNCIA, or an equivalent networking credential.\nAdditional language skills, including Spanish.\nOur salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary) is $69,700.00-$104,400.00\nImportant Note:\nWork Authorization: This position does not offer visa sponsorship now or in the future. Candidates must be authorized to work in the United States on a permanent basis without current or future employer sponsorship. This includes candidates whose current work authorization, such as F-1 OPT or STEM OPT, would require employer sponsorship to continue working in the U.S. in the future.\nWhat Happens After You Apply:\nLearn how to prepare yourself for the next steps in our hiring process by visiting\nhttps://jobs.vistancenetworks.com/content/How-We-Hire/?locale=en_US\nWhy Join Us?\nVistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.\nIf you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.\nVistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.","description_format":"text","description_chars":4418,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecom Infrastructure","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-10-23T18:35:44Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":104400,"is_top_pay":true},"html_url":"https://alion.io/job/vistance-networks-technical-support-engineer-2","json_url":"https://alion.io/job/vistance-networks-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-29T07:56:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12125,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1766478},"rest":"https://alion.io/mcp/rest/get_company?id=1766478"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvistance-networks-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvistance-networks-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvistance-networks-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vistance-networks-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvistance-networks-technical-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3171233}},{"tool":"search_jobs","arguments":{"company":"vistancenetworks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3171233},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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