{"id":3314301,"url":"https://alion.io/job/vistaprint-supervisor-high-value-customer","title":"Supervisor, High Value Customer","company":{"id":449218,"name":"Vistaprint","domain":"vistaprint.com","url":"https://alion.io/company/vistaprint-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montego Bay, Jamaica"],"countries":["JM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":152000,"period":"year","method":null,"sample_n":21788},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T04:32:53Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T05:35:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Purpose\nThe purpose of the role is to bridge the gap between the strategic business objectives and the daily operations by helping team members understand how their work is connected to the company strategy. The Supervisor, CARE Operations will utilize methodologies like mentoring, coaching, or managing to implement the standards of the Quality Framework, thus supporting Vista’s vision to become the design expert and marketing partner for small businesses.\nSuccess in the role is achieved by having highly engaged employees and building loyal customers.\nRole and responsibilities\nThe Supervisor develops the individuals and the team to enable the effective execution of our required service level (i.e., Quality Framework), to consistently deliver the best customer experience and exceed customer expectations.\nThe list of responsibilities below is not definitive and may change as business needs require. The Supervisor may be required to undertake differing tasks within their capability.\nEnsure all team members create added value for our customers and pursue our ambitious customer service philosophy\nEnsure transparency, alignment, and engagement with Vista’s strategy, its mission, and goals. Facilitate and support a smooth transition through related organizational changes for our teams.\nFoster an environment where team members feel safe to take interpersonal risk (speaking up with ideas, questions, concerns, or mistakes)\nCreate a culture of giving timely feedback in a way that helps the team members grow, develop, and improve\nSupport employees’ development based on their needs, through feedback, mentoring and coaching as well as regular team-based exchange sessions\nEstablish a working environment that emphasizes accountability, mutual support,\ncommitment, and engagement, inside and outside the team\nPartner closely with departments like Workforce Management, Human Resources,\nQuality and Learning to ensure the team is meeting the performance expectations\nAssume disciplinary responsibility for the team, including decisions around, e.g.,\ncontract extensions and probationary periods (change formulation based on legal requirements in\nthe locale)\nRelentlessly learn and improve by proactively gaining knowledge and gathering\nresources regarding company initiatives and professional trends within the industry\nAct like an owner and work independently on their professional development\nTasks and activities\nParticipate in interviews to identify potential employees and make decisions around\nemployment in collaboration with the Talent Acquisition team\nInitiate and conduct regular communication check-ins with the new hire throughout the\nnew hire training period\nGrow and support great people by offering guidance and development support to team\nmembers while conducting development conversations, initiating personal development\nplans, and identifying and offering suitable development resources\nConduct regular one-on-ones to discuss team member performance\nFacilitate disciplinary discussions as necessary\nInitiate discussions with the team on how Vista’s strategy connects to the work of the\nteam members\nPerform quality processes (e.g., call listening, side-by-side monitoring, call calibrations\netc.) to evaluate performance and development progress and be ready to take customer\ninteractions when needed\nIdentify opportunities and implement measures for improving team performance\nReflect on and proactively ask for feedback about own performance, and drive and\ndocument development progress in the personal development plan\nUse existing learning resources and development opportunities to expand knowledge,\nbuild skills, and develop alternative behaviors\nQualifications and education requirements\nProfound experience in a customer service setting\nDemonstrable expertise and experience in people management and development, in a constantly changing environment, and in a remote setting\nEducation requirement - Bachelor’s Degree or similar education\nAn aptitude for technology learning and the use of multiple systems\nGood understanding of principles of change management and agile organizations\nFluency in English\nPreferred skills and competencies\nThe absolute will to deliver service excellence and gain customer loyalty\nEmpathy and outstanding communication skills in one-to-one as well as group settings\nA leadership style based on partnership and empowerment\nAbility to identify and develop individual strengths and talents within the team\nWillingness and ability to constantly learn from feedback and continuously develop your own skill set\nA structured, thorough and sustainable working style\nAbility to gather and interpret available data to guide and/or reason a decision","description_format":"text","description_chars":4711,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Gifts, Party Supplies & Souvenirs","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-10-27T04:32:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":31,"reasons":["conf:0","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/vistaprint-supervisor-high-value-customer","json_url":"https://alion.io/job/vistaprint-supervisor-high-value-customer.json","meta":{"generated_at":"2026-11-01T02:54:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449218},"rest":"https://alion.io/mcp/rest/get_company?id=449218"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvistaprint-supervisor-high-value-customer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvistaprint-supervisor-high-value-customer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvistaprint-supervisor-high-value-customer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vistaprint-supervisor-high-value-customer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvistaprint-supervisor-high-value-customer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3314301}},{"tool":"search_jobs","arguments":{"company":"vistaprint.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3314301},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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