{"id":3735740,"url":"https://alion.io/job/vistar-media-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":7185,"name":"Vistar Media","domain":"vistarmedia.com","url":"https://alion.io/company/vistar-media","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Postman","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-04T09:21:33Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T18:52:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.\nFrom strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.\nAs of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.\nIntro:\nYou might not realize it, but digital out-of-home is all around you, from the billboards in Shibuya Crossing to screens at transport hubs, retail stores, elevators, electric vehicle charging stations and everything in between. Our mission is to power that global digital signage ecosystem. We've built software solutions that can run entire signage networks and an end-to-end marketplace for programmatic advertising exclusively for digital out-of-home.\nAbout us:\nVistar Media is a rapidly growing global software and advertising technology company. In addition to our industry-leading technology, we're proud of the positive, supportive culture we've built. We're scaling our teams globally; join us!\nAbout the role:\nThe T-Ads Associate Customer Success Manager (Japan) will be Vistar's primary operational and customer-facing resource in Japan. This role combines enterprise technical support, customer success, onboarding and operational coordination. You will support customers throughout their lifecycle, from implementation and go-live through adoption, ongoing operations and retention, while serving as the local link between customers and Vistar's Client Services, Product, Engineering and Enterprise Sales teams.\nThis role will be an early member of Vistar Japan, working with the team to build a strong culture of innovation and winning.\nWhat you'll do:\nOwn the operational customer relationship for Vistar's Enterprise SaaS customers in Japan and act as the primary local point of contact after contract signature.\nCoordinate customer onboarding and implementation from project kickoff through go-live, including timelines, customer readiness, training and internal handoffs.\nAct as the first line of support for Enterprise platform issues, investigate and reproduce problems, and communicate clear solutions or workarounds to customers and internal teams.\nCoordinate escalations with Operations, Product and Engineering, ensuring issues are accurately documented, prioritized and communicated through resolution\nWork with the APAC Enterprise team to drive product adoption and feedback, retention and expansion opportunities, conduct business reviews to improve customer satisfaction.\nIdentify customer knowledge gaps and create or localize Japanese-language training materials, product documentation and self-service resources.\nTest significant new features and workflows before release when required, with particular attention to customer impact and Japanese market requirements.\nMaintain accurate customer records, support cases, onboarding plans, health information and operational documentation in Vistar's agreed systems.\nSupport selected customer meetings, industry events and local operational activities where Japanese-language or market expertise is required.\nWhat experience we're looking for:\n3-5+ years of experience supporting, implementing or managing enterprise SaaS or B2B software customers.\nFluent Japanese and strong business-level English communication skills.\nExperience in customer success, technical support, software implementation or a similar customer-facing operational role.\nStrong problem-solving skills and the ability to translate technical issues into clear customer communications.\nExperience deploying and supporting software products, including integrations and user-facing applications.\nComfort troubleshooting APIs and web-based software; experience with Postman, command-line tools, HTML, JavaScript or SQL is advantageous.\nStrong organizational and project-management skills, with the ability to manage multiple customers, priorities and stakeholders.\nExperience in digital out-of-home, advertising technology, digital signage or media operations is preferred but not required.\nWho you are:\nCustomer-focused and passionate about helping customers achieve successful outcomes.\nTechnically curious, analytical and comfortable investigating unfamiliar problems.\nHighly organized, proactive and able to take ownership from initial issue or project through resolution.\nA clear communicator who can build trusted relationships across customers and internal teams.\nCommercially aware and able to recognize customer risks and growth opportunities.\nCalm under pressure, collaborative and comfortable working across time zones in a global organization.\nExcited to build Vistar's local operating capability in Australia and contribute to a positive team culture.\nWhat we offer:\nFlexible, supportive and fast-growing global company culture.\nThe opportunity to build Vistar's operational and customer success presence in Japan.\nDirect collaboration with regional and global Operations, Product, Engineering and Enterprise teams.\nCompetitive compensation and company benefits, which vary by region.\nIf you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.","description_format":"text","description_chars":5938,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Sales & Marketing","Advertising"],"lifecycle":[{"event":"open","at":"2026-11-04T09:28:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":102,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-04T20:49:00Z"},"pay":null,"html_url":"https://alion.io/job/vistar-media-associate-customer-success-manager","json_url":"https://alion.io/job/vistar-media-associate-customer-success-manager.json","meta":{"generated_at":"2026-11-04T20:49:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7185},"rest":"https://alion.io/mcp/rest/get_company?id=7185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvistar-media-associate-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvistar-media-associate-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvistar-media-associate-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vistar-media-associate-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvistar-media-associate-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3735740}},{"tool":"search_jobs","arguments":{"company":"vistarmedia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3735740},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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