{"id":2426915,"url":"https://alion.io/job/vistra-customer-success-operations-analyst","title":"Customer Success Operations Analyst","company":{"id":2065422,"name":"Vistra","domain":"vistra.com","url":"https://alion.io/company/vistra","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0.143,"time_to_fill_p50_days":10,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-13T08:05:50Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-31T18:15:56Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Job Description Template\n\nJob Title\n\nCustomer Success Operations Analyst\n\nLocation\n\nMauritius\n\nRemote/Hybrid\n\nHybrid\n\nTravel required\n\nN/A\n\nBusiness Unit and Sub-BU\n\nVistra Global Solutions\n\nDepartment\n\nMulti Country Payroll\n\nLevel and Grade\n\nA3\n\nReporting to\n\nManager, Customer Success\n\nPurpose of Role\n\nTo provide a dedicated support function within the Global Customer Success team, ensuring the smooth and accurate management of key operational and commercial activities that underpin the client relationship.\n\nScope\n\nN/A\n\nKey Responsibilities\n\nThis role sits within the Global Customer Success team and is responsible for supporting key operational and commercial functions, including client invoice management, annual pricing reviews, and the collation of payroll performance data to support client presentations and business reviews.\nKey Objectives of the Role\nInvoice & Billing Management Managing and maintaining accurate client invoicing across a portfolio of global accounts, ensuring timely and correct billing in line with contractual agreements. Validation and release of local partner invoicing. Coordinating with internal finance and account management teams to resolve billing queries and discrepancies efficiently.\nAnnual Price Increase Support Supporting the coordination and execution of annual price increase processes across the client base, working closely with Customer Success Managers and Finance to ensure accurate, timely, and compliant communication and implementation of pricing changes.\nPayroll KPI & SLA Data Collection Collating, validating, and maintaining payroll performance data including KPIs and SLA metrics across the client portfolio. Ensuring data accuracy and consistency to support meaningful reporting and client-facing presentations.\nCustomer Presentation Support Preparing and formatting payroll KPI and SLA data for use in client Business Reviews and performance presentations, working closely with Customer Success Managers to deliver clear, professional, and insight-driven reporting.\nOperational Excellence Individually and as a team member, strive to improve systems, processes, and data management practices to maximise the efficiency and accuracy of customer success operations. Maintaining a high standard of internal and external customer satisfaction.\nCommunication Managing and maintaining clear and informative communications with clients, internal finance teams, Customer Success Managers, and operational stakeholders to ensure alignment across billing, pricing, and reporting activities.\nProject Delivery Owning or contributing to specific company projects such as improving billing processes, enhancing KPI reporting frameworks, or supporting system and process changes within the Customer Success function.\nEscalation & Problem Resolution Owning, managing, and resolving billing or data-related queries and escalations, seeking guidance where needed and working collaboratively across teams to deliver timely resolutions.\n\nAttributes/\nTechnical Skills\n\nEssential:\nHighly organised with strong time management skills and the ability to manage multiple priorities across a global client base\nProficiency in Microsoft Excel and/or data management tools\nExcellent communication and interpersonal skills, with the ability to build strong relationships with both clients and internal colleagues\nA proactive, self-motivated professional with a track record of delivering high levels of accuracy and customer satisfaction\nAbility to work under pressure and meet deadlines in a fast-paced, global environment\nStrong numerical and analytical mindset with a high level of attention to detail\nBusiness English is essential\nDesirable:\nExperience with SAP or billing platforms\n\nRelevant Experience\n\nEssential:\nExperience in an operations, billing, or customer success support role\nExperience supporting pricing or commercial processes, including annual rate reviews or contract amendments\nDesirable:\nExperience within a managed services or payroll environment\nExperience working with international clients across a global client base\n\nEducation and Professional Qualification\n\nEssential:\nBachelor's degree in Finance, Accounting, Business Administration, Commerce, or a related field\nProficiency in business English (written and verbal) to a professional standard\nStrong working knowledge of Microsoft Office, particularly Excel\nDesirable:\nProfessional qualification or certification in Finance, Accounting, or Business (e.g., ACCA, CIMA, CA Foundation, or equivalent)\nAdditional qualification or coursework in Data Analytics, Business Intelligence, or Reporting\nExposure to payroll, HR, or managed services industry certifications (e.g., CIPP or equivalent)\nPostgraduate qualification (MBA or equivalent) in a relevant discipline","description_format":"text","description_chars":4780,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mauritius","iso":"MU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Advisory, Valuation & Restructuring","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-13T08:05:50Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.459,"p_room":0.45,"age_days":17,"expected_fill_days":10,"reasons":["conf:5","velocity","win:tail","comp:attention"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/vistra-customer-success-operations-analyst","json_url":"https://alion.io/job/vistra-customer-success-operations-analyst.json","meta":{"generated_at":"2026-10-31T22:09:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2065422},"rest":"https://alion.io/mcp/rest/get_company?id=2065422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvistra-customer-success-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvistra-customer-success-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvistra-customer-success-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vistra-customer-success-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvistra-customer-success-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2426915}},{"tool":"search_jobs","arguments":{"company":"vistra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2426915},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}