Senior Client Services Associate
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 18, 2026.
Job Description Template
Job Title
Senior Client Services Associate
Location
Mauritius
Remote/Hybrid
R&AW:(20%-80% of the time work is carried out in a location other than an office)
Travel required
Yes - Home>Office>Home
Business Unit and Sub-BU
Fund
Department
Accounting
Level and Grade
J3
Reporting to
Shabbir Jepaul
Purpose of Role
Supervising, guiding and leading a team of administrators
Scope
Mauritius
Key Responsibilities
Ensure that trade orders, settlement, subscription, redemption documents, capital calls and distributions notices are accurate.
- Accurate processing and reconciliation of investors’ dealing instructions and payments.
- Monitor the Subscription and Redemption processes and ensure that trades are correctly reported to investors.
- Periodic Investor Reporting (OE and CE Funds).
- Maintenance of share registers and investor contacts on different investor platforms.
- Ensure all reporting and client deadlines, are adhered to.
- Ensure that work delivered for clients is compliant with Vistra compliance manuals, the local regulatory framework and ISAE 3402 - SSAE18 Standards.
- Following the business processes as defined and help improving such processes on an ongoing basis.
- Flag and escalate client issues in a timely manner.
- Communicate with clients and investors on a day to day basis concerning ongoing work.
- Review investors details required for FATCA/CRS and ensure that they are complete and reporting is completed in line with revenue requirements and as per agreed deadline.
- Ensure necessary approvals are obtained as per Compliance Internal procedures for Omnibus accounts, PEPs and REPs.
Attributes/
Technical Skills
[Include core competencies, and add specific technical skills required for the job; indicate specific language requirement, if applicable.]
Essential: Previous experience as senior in the administrative function, good understanding of the regulatory framework in Mauritius, including corporate and AML laws. Good track records in the client services cluster.
Desirable: Very good understanding of the various fund structures.
Relevant Experience
[Relevant experience (number of years and type of experience) required to do the job, based on job requirement, and not based on current role holder.]
Essential: 5 years of experience in the administration of global business entities, in particular fund structures, and previous experience in a senior role.
Desirable: Previous experience as senior administrator
Education and Professional Qualification
[State minimum education/qualifications required and not based on current role holder, e.g. degree in accounting and a Certified Public Accountant.]
Essential: Degree in accounting, finance, or management