{"id":2820662,"url":"https://alion.io/job/vistra-senior-client-services-associate","title":"Senior Client Services Associate","company":{"id":2065422,"name":"Vistra","domain":"vistra.com","url":"https://alion.io/company/vistra","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T16:50:44Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-20T20:01:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description Template\n\nJob Title\n\nSenior Client Services Associate\n\nLocation\n\nMauritius\n\nRemote/Hybrid\n\nR&AW:(20%-80% of the time work is carried out in a location other than an office)\n\nTravel required\n\nYes - Home>Office>Home\n\nBusiness Unit and Sub-BU\n\nFund\n\nDepartment\n\nAccounting\n\nLevel and Grade\n\nJ3\n\nReporting to\n\nShabbir Jepaul\n\nPurpose of Role\n\nSupervising, guiding and leading a team of administrators\n\nScope\n\nMauritius\n\nKey Responsibilities\n\nEnsure that trade orders, settlement, subscription, redemption documents, capital calls and distributions notices are accurate.\nAccurate processing and reconciliation of investors’ dealing instructions and payments.\nMonitor the Subscription and Redemption processes and ensure that trades are correctly reported to investors.\nPeriodic Investor Reporting (OE and CE Funds).\nMaintenance of share registers and investor contacts on different investor platforms.\nEnsure all reporting and client deadlines, are adhered to.\nEnsure that work delivered for clients is compliant with Vistra compliance manuals, the local regulatory framework and ISAE 3402 - SSAE18 Standards.\nFollowing the business processes as defined and help improving such processes on an ongoing basis.\nFlag and escalate client issues in a timely manner.\nCommunicate with clients and investors on a day to day basis concerning ongoing work.\nReview investors details required for FATCA/CRS and ensure that they are complete and reporting is completed in line with revenue requirements and as per agreed deadline.\nEnsure necessary approvals are obtained as per Compliance Internal procedures for Omnibus accounts, PEPs and REPs.\n\nAttributes/\nTechnical Skills\n\n[Include core competencies, and add specific technical skills required for the job; indicate specific language requirement, if applicable.]\nEssential: Previous experience as senior in the administrative function, good understanding of the regulatory framework in Mauritius, including corporate and AML laws. Good track records in the client services cluster.\nDesirable: Very good understanding of the various fund structures.\n\nRelevant Experience\n\n[Relevant experience (number of years and type of experience) required to do the job, based on job requirement, and not based on current role holder.]\nEssential: 5 years of experience in the administration of global business entities, in particular fund structures, and previous experience in a senior role.\nDesirable: Previous experience as senior administrator\n\nEducation and Professional Qualification\n\n[State minimum education/qualifications required and not based on current role holder, e.g. degree in accounting and a Certified Public Accountant.]\nEssential: Degree in accounting, finance, or management","description_format":"text","description_chars":2733,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mauritius","iso":"MU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payroll Services","Custody & Fund Administration","Accounting & Bookkeeping Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-18T16:50:44Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.774,"p_room":0.75,"age_days":2,"expected_fill_days":3,"reasons":["conf:9","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/vistra-senior-client-services-associate","json_url":"https://alion.io/job/vistra-senior-client-services-associate.json","meta":{"generated_at":"2026-10-21T22:10:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31514,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2065422},"rest":"https://alion.io/mcp/rest/get_company?id=2065422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvistra-senior-client-services-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvistra-senior-client-services-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvistra-senior-client-services-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vistra-senior-client-services-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvistra-senior-client-services-associate"}]}