{"id":3672547,"url":"https://alion.io/job/vistra-team-lead-cs","title":"Team Lead - CS","company":{"id":2065422,"name":"Vistra","domain":"vistra.com","url":"https://alion.io/company/vistra","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0.143,"time_to_fill_p50_days":13,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-11-03T09:47:20Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T20:05:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"JOBOVERVIEW\n\nDEPARTMENT/FUNCTION\n(If Any)\n\nGlobal Delivery Hub (GDH) - Corporate Secretarial\n\nJOBTITLE\n\nTeam Lead\n\nLOCATION\n\nKualaLumpur,Malaysia\n\nREPORTTO\n\nManager\n\nDIRECTSTAFF\n\nYes/No\n\nWORKINGRELATIONSHIP\n\nInternal\nBusinessUnits\nStakeholders\nExternal\nVendors, Projects Stakeholders\n\nABOUT THIS ROLE\n\nAccountable for end-to-end service delivery performance, team capacity management, stakeholder confidence, and execution discipline within the Global Delivery Hub.\nThe Team Lead translates organizational strategy, transformation initiatives, and digital adoption into consistent daily operational excellence, ensuring teams deliver accurate, timely, and reliable corporate secretarial services while maintaining high engagement and operational resilience.\n\nKEY RESPONSIBILITIES\n\n1. Delivery & SLA Ownership (Critical - Business Accountability)\nThe Team Lead is responsible for overall service delivery outcomes and operational reliability.\nKey Responsibilities:\nEnsure SLA, turnaround time (TAT), accuracy, and quality targets are consistently achieved.\nMonitor daily, weekly, and monthly productivity outcomes.\nMaintain alignment between volume demand and available FTE capacity.\nManage task queues, backlog levels, and aging deliverables.\nIdentify and escalate operational risks before SLA breaches occur.\nMaintain oversight of work allocation and case distribution.\n2. Capacity & Workforce Optimization\nTeam Leads ensure service stability despite operational fluctuations or organizational changes.\nKey Responsibilities:\nConduct weekly volume forecasting and workload planning.\nRebalance work dynamically across team members and processes.\nMaintain skills mapping and cross-training plans.\nOptimize resources during structural shifts or workload spikes.\nSupport smooth transitions during restructuring or operational changes.\nEnsure the team maintains sufficient capability coverage across key processes.\n3. Data-Driven Performance Leadership\nThe Team Lead must be analytically confident and operationally informed.\nKey Responsibilities:\nInterpret performance dashboards and operational reports.\nIdentify productivity, quality, or SLA risks before escalation is required.\nUse data insights to coach team members and improve productivity.\nMonitor individual and team performance metrics.\nTranslate data trends into clear improvement action plans.\nMaintain transparency in performance monitoring.\n4. People & Energy Leadership (Critical)\nIn a fast-changing GDH environment, leadership must sustain both productivity and morale.\nKey Responsibilities:\nProvide regular coaching and performance feedback to team members.\nAdapt leadership style to different experience levels and generations.\nMaintain team engagement during periods of operational change.\nIdentify and develop future leaders and second-line capabilities.\nMonitor team energy levels, workload balance, and burnout risks.\nFoster a collaborative and accountable team culture.\n5. Change & Digital Adoption Leadership\nTeam Leads act as frontline drivers of transformation and digital adoption.\nKey Responsibilities:\nChampion the adoption of workflow systems and operational tools (e.g., Enate, dashboards, automation platforms).\nDrive process standardization and documentation discipline.\nIdentify opportunities for process improvements or automation.\nParticipate in transformation initiatives and system implementations.\nTranslate organizational changes into practical operational guidance for the team.\n6. Stakeholder & Client Confidence Management\nTeam Leads safeguard service reputation and stakeholder trust.\nKey Responsibilities:\nEnsure client queries are acknowledged within 24 hours.\nManage escalations with professionalism and clear communication.\nMaintain consistent communication standards across the team.\nBuild trust with internal stakeholders and external clients.\nEnsure root cause analysis (RCA) frameworks are applied correctly.\nMonitor implementation of corrective and preventive actions following incidents.\n\nREQUIREMENTS\n\nQualifications\n\nMinimum 8 years of Corporate Secretarial or governance operations experience.\nPrior experience supervising or leading operational teams preferred.\nStrong knowledge of corporate secretarial processes, filings, and regulatory compliance.\nExperience with workflow management systems (e.g., Enate, Viewpoint, dashboards).\nDemonstrated ability to manage operational delivery and people leadership simultaneously.\n.\n\nKey Skill & Traits\n\nStrategic Thinking at Operational Level\nUnderstand how organizational transformation and restructuring affect workload.\nAlign team priorities with broader operational goals.\nAgility Under Ambiguity\nOperate effectively during shifting priorities and evolving roles.\nMake decisions with incomplete but actionable information.\nPromote and upliftpositive team morale amid change or transformation. \nContinuous Learning Mindset\nContinuously upgrade digital and leadership skills.\nEncourage digital literacy within the team.\nCommercial Awareness\nUnderstand cost-to-serve and productivity drivers.\nImprove operational efficiency without compromising quality.\n\nWHY JOIN US\n\nOpportunity to work within a global corporate secretarial delivery environment\nExposure to multi-jurisdiction corporate governance processes\nStructured environment that supports skills development and cross-training\nCollaborative team culture focused on accuracy, reliability, and continuous 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