{"id":3913849,"url":"https://alion.io/job/vistry-group-contact-centre-operative","title":"Contact Centre Operative","company":{"id":4423459,"name":"Vistry Group","domain":"vistrycareers.co.uk","url":"https://alion.io/company/vistrycareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"GDPR","optional":true}],"status":"closed","first_seen_at":"2026-11-07T09:56:52Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-11T16:19:05Z","board_verified":false,"closed_at":"2026-11-11T16:19:05Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Role Overview\nIn a Nutshell…\nWe have an exciting opportunity for a Contact Centre Operative to join our team within Vistry Services within our Regeneration, Communications and Brand team. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. You will support the Sales Consultants by booking viewing appointments. Support the sales and marketing teams in order to maximise the efficiency of sales consultants’ time so they can focus on qualified leads.\nWe value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.\nThis is a Part-time role working 30 hours weekly.\nLet’s cut to the chase, what’s in it for you…\nCompetitive basic salary and annual bonus\nUp to 39 days annual leave plus bank holidays\n2 Volunteering days per annum\nPrivate medical insurance, with employee paid cover\nEnhanced maternity, paternity and adoption leave\nCompetitive pension scheme through salary sacrifice\nLife assurance at 4 x your annual salary\nShare save and share incentive schemes\nChristmas company shutdown\nEmployee rewards portal with many more benefits…\nIn return, what we would like from you…\nBehave in line with our company values - Integrity, Caring and Quality\nFull clean driving licence\n5 GCSEs or equivalent including Maths and English\nWorking with IT systems e.g., Outlook, Excel\nWorking with prospect databases\nExperience of working in a busy contact Centre environment\nGood administration skills\nAccuracy and good attention to detail\nGood telephone skills\nGood organisational skills\nExcellent communication skills\nA friendly, trustworthy, and professional attitude \nAbility to work under pressure and meet deadlines and targets.\nAbility to work effectively in an office of home environment\nWilling to be flexible in respect of day-to-day duties and hours worked.\nWilling to travel to all sites on an ad hoc basis within the division as required to support development understanding.\nDesirable…\nExperience of working Microsoft Dynamics\nExperience and understanding of the new build industry and customers journey to buy a home.\nExperience in a customer facing role\nAn understanding of the property and housing market\nMore about the Contact Centre Operative role…\nTo utilise Contact Centre operative skills and expertise in supporting the business in achieving its objectives and prompt enquiry response, profiling of customers and achieving / reaching optimum conversation rate of enquiry to successful appointment\nRespond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures\nHave knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively\nLiaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience.\nManage the CRM system (Keys) to ensure accurate management of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.\nUndertake all tasks accurately and efficiently and in accordance with GDPR.\nDeal with all customer enquiries in a polite, efficient, and confidential manner.\nEnsure compliance with Company policies and procedures.\nAssist the supervisor to provide visibility of performance of opportunities for optimisation\nProvide regular feedback to the supervisor on quality and proceedability of enquiries types.\nLiaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates\nAttend departmental meetings as required.\nComplete mandatory training programmes as required including GDPR and cyber security\nEnsure compliance with Company Health and Safety policies and procedures and legislation.\nProvide supervisor with monthly commission claim using accurate information\nFinally, let’s tell you a bit more about us…\nWe build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.\nJoin us in making Vistry.","description_format":"text","description_chars":5128,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Residential Real Estate","Construction"],"lifecycle":[{"event":"open","at":"2026-11-07T09:56:52Z"},{"event":"close","at":"2026-11-11T16:19:05Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/vistry-group-contact-centre-operative","json_url":"https://alion.io/job/vistry-group-contact-centre-operative.json","meta":{"generated_at":"2026-11-15T05:09:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":376,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423459},"rest":"https://alion.io/mcp/rest/get_company?id=4423459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvistry-group-contact-centre-operative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvistry-group-contact-centre-operative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvistry-group-contact-centre-operative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vistry-group-contact-centre-operative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvistry-group-contact-centre-operative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3913849}},{"tool":"search_jobs","arguments":{"company":"vistrycareers.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3913849},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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