{"id":2580032,"url":"https://alion.io/job/vistrycareers-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":4423459,"name":"Vistry Group","domain":"vistrycareers.co.uk","url":"https://alion.io/company/vistrycareers","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leicester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T01:33:40Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-29T13:17:07Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Role Overview\nIn a nutshell...\nWe have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry South East Midlands in our office in Enderby, Leicestershire. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.\nWe value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.\nLet’s cut to the chase, what’s in it for you…\nCompetitive basic salary and annual bonus\nUp to 39 days annual leave plus bank holidays\n2 Volunteering days per annum\nPrivate medical insurance, with employee paid cover\nEnhanced maternity, paternity and adoption leave\nCompetitive pension scheme through salary sacrifice\nLife assurance at 4 x your annual salary\nShare save and share incentive schemes\nChristmas company shutdown\nEmployee rewards portal with many more benefits…\nIn return, what we would like from you…\nBehave in line with our company values - Integrity, Caring and Quality\nExperience working for a residential house builder ideally within the customer facing environment\nPrevious experience working within a fast-paced similar environment\nGood understanding of Microsoft Office, Excel, Outlook\nAbility to handle complaints and difficult situations\nPatience and calmness under pressure\nGood planning and organisation skills\nProblem solving and decision-making skills\nA polite, tactful, and assertive attitude\nExcellent communications skills\nGood team working skills\nMore about the Customer Service Coordinator role…\nTo deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer journey.\nIssue instructions to Sub-contractors and follow up to ensure prompt resolution.\nTo follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.\nTo deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.\nTo communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.\nCarry out general administrative duties, ensuring our database system up to date at all times.\nEnsure all Customer Service KPI’s are in line with company guidelines.\nMaintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.\nFinally, let’s tell you a bit more about us…\nWe build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.\nJoin us in making Vistry.","description_format":"text","description_chars":3823,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T01:33:40Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.368,"p_room":0.35,"age_days":14,"expected_fill_days":6,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/vistrycareers-customer-service-coordinator","json_url":"https://alion.io/job/vistrycareers-customer-service-coordinator.json","meta":{"generated_at":"2026-10-29T15:32:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23324,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423459},"rest":"https://alion.io/mcp/rest/get_company?id=4423459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvistrycareers-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvistrycareers-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvistrycareers-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vistrycareers-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvistrycareers-customer-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2580032}},{"tool":"search_jobs","arguments":{"company":"vistrycareers.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2580032},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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