{"id":2568437,"url":"https://alion.io/job/visualdx-client-success-manager","title":"Client Success Manager","company":{"id":1870283,"name":"VisualDx","domain":"visualdx.com","url":"https://alion.io/company/visualdx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":69000,"max":74000,"currency":"USD","period":"year","gross":null,"usd_annual":74000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"HIPAA","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-14T19:43:27Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-15T07:39:46Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Description\nAt VisualDx, we help clinicians make faster, more confident diagnoses, and our Client Success Managers make sure customers get the full value of that promise. Once a contract is signed, you become the go-to partner for your accounts, from onboarding and training end users to leading business reviews with executive sponsors. You’ll dig into account data and industry trends to spot what each site needs before they ask, build growth plans with our leadership team, and work side by side with Sales to uncover new ways to expand. If you love building relationships, thrive on turning insight into action, and want to see your work make a real difference in healthcare, we’d love to meet you.\nResponsibilities\nImplementation\nPartners with the sales, business development, and implementation team members to lead post-sales activity for implementing new accounts and sites. \nWorks in tandem with implementation team and documents all relevant activity in ClientSuccess (the CRM).\nOwns end-user training and onboarding.\nGrowth Strategy\nPartners with VisualDx senior management team to develop and implement a site-specific growth strategy that leads to increased awareness of the VisualDx value proposition among account decision makers, education/awareness contacts, and end users. \nWorks to proactively understand the customer’s processes, procedures, and clinical/educational needs. Incorporates this knowledge into all contacts with them.\nDemonstrates successful sales attributes including resiliency, persistence, adaptability, results-driven, engaging others, teamwork, and perseverance in the face of competitive pressure or conflict. \nEmploys effective presentation skills in a variety of settings, via various media. \nRenewals and Retention\nOwns the renewal process for assigned accounts, monitors account health indicators, and proactively mitigates risk of non-renewal.\nConducts periodic business reviews with account stakeholders and maintains relationships with executive sponsors and decision makers.\nCustomer Support\nCaptures and relays customer feedback and feature requests to product team.\nEnsures resolution for any account/customer issues that arise, and that the customer expectations are achieved.\nConducts day-to-day client success management activities including meaningful phone and email contacts per the communications plan established with the customer. \nMaintains current records and all account contact activities such as phone calls, virtual meetings, emails, and adding proposals to ClientSuccess upon completion.\nInternal Collaboration\nPublishes internal reports showing account performance as it relates to the strategy plan. \nParticipates in cross-functional meetings and projects and provides insight from a user and account perspective. \nProvides regular internal updates related to ongoing opportunities, trends, and projects within their respective territory.\nCompensation: The base salary range for this position is $69,000-$74,000, with on-target earnings (OTE) of up to $110,000. Final base salary will depend on experience and skills. VisualDx also offers excellent benefits including free medical and dental insurance, life insurance, paid time off and a 401(k).\nVisualDX is hiring in Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Rhode Island, Texas, Utah and Virginia. Applicants must reside in one of these states to be hired. This role requires working during Eastern Time business hours.\nRequirements\nEssential Qualifications\n2-year business-related degree (or related field) or equivalent experience. \nComfortable presenting on camera for internal meetings as well as virtual client meetings, webinars, and training sessions.\nProficiency with basic software applications, including MS Office, Zoom, and SharePoint. \nExcellent written, verbal, presentation and listening skills. \nCompetent, initiative-taker with ability to work independently, problem solve, produce, and prioritize quality work, and communicate effectively with various stakeholders. \nDemonstrates strong time management skills, including the ability to prioritize multiple ongoing activities. \nSuccessful negotiation and conflict management skills resulting in win-win outcomes.\nLeverages approved AI tools to streamline account preparation, reporting and follow-up and shares effective practices with the team.\nPreferred Qualifications\nBS/BA plus 2+ years of successful healthcare technology-driven solution sales experience.\nMinimum of 2 years’ experience managing healthcare technology accounts.\nFamiliarity with Customer Success Platform (such as ClientSuccess) and/or CRM platform (such as Salesforce or similar).\nDemonstrated, hands-on use of AI tools (e.g., Claude, Microsoft Copilot, or AI features within CRM/CS platforms) to improve efficiency in client-facing work, such as preparing for meetings, summarizing account activity, drafting communications, and analyzing usage data and customer insights, while protecting customer data.\nProven history of identifying opportunities for process improvements and driving those improvements to completion. \nWorking knowledge HIPAA and healthcare data privacy.\nPossesses a working knowledge of hospital operations and technology and understands how customers make buying decisions. \nUnderstanding of technical concepts such as SSO integrations. \nPhysical Requirements\nRegularly required to talk or hear. \nFrequently required to use hands and fingers and reach with hands and arms.\nProlonged periods of sitting at a desk and working on a computer. \nMust be able to lift up to 15 pounds at times.\nAble to travel as needed.","description_format":"text","description_chars":5685,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-14T22:27:28Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.629,"p_room":0.55,"age_days":31,"expected_fill_days":24,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":74000,"is_top_pay":true},"html_url":"https://alion.io/job/visualdx-client-success-manager","json_url":"https://alion.io/job/visualdx-client-success-manager.json","meta":{"generated_at":"2026-11-15T15:35:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1870283},"rest":"https://alion.io/mcp/rest/get_company?id=1870283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisualdx-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisualdx-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisualdx-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visualdx-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisualdx-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2568437}},{"tool":"search_jobs","arguments":{"company":"visualdx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2568437},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}