{"id":3744512,"url":"https://alion.io/job/visualsoft-account-manager","title":"Account Manager","company":{"id":8836,"name":"Visualsoft","domain":"visualsoft.co.uk","url":"https://alion.io/company/visualsoft","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockton, United States","Newcastle upon Tyne, United Kingdom"],"countries":["US","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T12:46:58Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T22:26:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This role is a vital part of ensuring the success, retention, and satisfaction of our clients by acting as their trusted advisor and primary point of contact. You will be responsible for monitoring client health, driving revenue growth, securing contract renewals, and maintaining strong, enduring relationships. You will possess excellent communication skills, a proactive approach to problem-solving, and a steadfast commitment to delivering exceptional service.\nThis role demands:\nRelationship & Retention Excellence: Outstanding communication and relationship-building skills to establish trust, safeguard client retention, and secure timely contract renewals.\nAttention to Detail: Meticulous attention to detail, ensuring complete accuracy and excellence across all client interactions, commercial agreements, and deliverables.\nDuties & Responsibilities\nRelationship Management\nAct as the main point of contact for clients, delivering clear, professional, and timely communication that fosters trust and strengthens long-term partnerships.\nRetention\nProactively manage the end-to-end renewal process for assigned accounts, ensuring contracts are renewed seamlessly, on time, and at the correct commercial rates.\nRisk Management\nMonitor account health to identify churn risks early, taking all necessary steps to maintain high client satisfaction and maximise retention.\nSales Growth Opportunities\nActively identify opportunities to upsell additional services to existing clients to maximise value and foster long-term growth.\nProactive Problem Solving\nAnticipate potential challenges or issues, responding with innovative and effective solutions to maintain client satisfaction and account success.\nGoal Alignment\nConduct regular touch point meetings with clients to fully understand their goals and objectives, ensuring we remain aligned with their evolving priorities.\nOperational Management\nMaintain comprehensive visibility into client communications and activities, ensuring all meetings are followed up with detailed notes, actionable items, and measurable outcomes.\nAccount Accuracy\nOversee the accuracy of all invoicing and ensure client accounts are kept up to date, resolving any discrepancies promptly and efficiently.\nStakeholder Engagement\nEstablish and maintain regular communication at all levels of the client’s organisation, including conducting quarterly updates with key stakeholders such as owners or senior managers.\nDepartment KPIs\nAlign goals to business overarching goals/objectives \nSupport the departmental goals. Develop and agree on and achieve set objectives. \nPersonal Development\nIdentify and agree personal development needs, and take actions to address these.\nRequirements\nStrong attention to detail and a demonstrated commitment to delivering high-quality work in all aspects of client management.\nAnalytical mindset with the ability to interpret performance data and act on insights to drive positive outcomes.\nExceptional communication and interpersonal skills, with the ability to build trust and rapport at all levels of an organisation.\nProven ability to identify and capitalise on growth opportunities within existing client portfolios.\nHighly organised and resourceful, with the ability to manage multiple client accounts effectively and efficiently.\nProactive and solution-focused approach to addressing client challenges and enhancing their overall satisfaction.\nCore Competences, Skills and Personal Attributes\nStrong communication skills, both written and verbal\nStrong presentation skills\nStrong workload management and prioritisation skills\nWell presented, well spoken, articulate and professional\nDetermined, driven and willing to learn\nSupportive and ability to mentor others\nSkilled at working across departments and leveraging relationships to achieve shared goals\nCommercially focussed and results orientated\nAbility to generate new ideas\nAbility to overcome challenges\nBenefits\nUnlimited paid holidays - yes, that's not a typo!\nHybrid working \nMedicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!\nEmployee Assistance Programme - access to mental health support, financial and legal guidance, and wellbeing resources\nGreat working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly\nA high-performance MacBook\nFree breakfast, fruit, hot and cold drinks and protein shakes\nPension scheme to help you save for the future\nCycle to work scheme\nEV Car scheme - your choice of The Electric Car Scheme or Octopus\nDiscounts across our brands\nTraining & development\nOur Values\nWe champion our clients\nWe believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.\nWe are one team\nWe believe in the power of collaboration - within our teams and with our clients. Together, there’s nothing we can’t achieve.\nWe create change\nThe future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.\nWe care about what matters\nWe are committed to making the world a little brighter and doing what’s best for our people, our community, and our planet.\n\nSo if you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies, we’d love to hear from you.\nA little formality… by applying, you implicitly consent to us processing your personal data for review for this vacancy only.\n Talent Hunter Referral Bounty - £250\nHelp us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!\n___\nVisualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.\nWe believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.","description_format":"text","description_chars":6252,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Web Development Services"],"lifecycle":[{"event":"open","at":"2026-11-04T12:46:58Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-04T06:27:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":45,"reasons":["conf:3","win:early"],"computed_at":"2026-11-05T01:57:44Z"},"pay":null,"html_url":"https://alion.io/job/visualsoft-account-manager","json_url":"https://alion.io/job/visualsoft-account-manager.json","meta":{"generated_at":"2026-11-05T01:57:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8836},"rest":"https://alion.io/mcp/rest/get_company?id=8836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvisualsoft-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvisualsoft-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvisualsoft-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/visualsoft-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvisualsoft-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3744512}},{"tool":"search_jobs","arguments":{"company":"visualsoft.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3744512},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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