{"id":2476571,"url":"https://alion.io/job/vital-source-customer-success-manager","title":"Customer Success Manager","company":{"id":1756330,"name":"Vital Source","domain":"vitalsource.com","url":"https://alion.io/company/vitalsource-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":91000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-13T21:36:30Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T10:42:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nVitalSource®, is hiringa(n)CustomerSuccess Managerto contribute to ourInternational Publisher Successteam located inMilton Keynes, United Kingdom.This is a hybrid role, predominantly home-based, with some in-office days and travel required.\nSummary: Our International Publisher Success team manages relationships with some of the world's largest academic publishers globally outside of North America, helping them get the most from their partnership with VitalSource and driving sustainable growth across their digital portfolios. We're looking for a Customer Success Manager(Publisher)to join our international team. This is a relationship-first role, you'll own a portfolio of academic publisher accounts across an assigned region, acting as their primary point of contact and internal advocate at VitalSource.\nYour job is to understand your publishers' commercial and operational goals, surface opportunities, and flag risks early. When issues arise, you'll troubleshoot, escalate where needed, and see problems through to resolution. You'll work cross-functionally with multiple internal teams, and you'll be expected to represent your publishers' interests credibly and assertively.\nThis is a complex environment. Publishers work across multiple products and business models, each with different commercial structures, platform requirements, and stakeholder landscapes. You'll need to get across that complexity and hold it across a portfolio of accounts at different stages of maturity\nKey Responsibilities:\nOwn and manage a portfolio of international publisher accounts, serving as their primary relationship contact at VitalSource\nDrive account health by helping publishers meet their goals, navigate industry challenges, and get maximum value from their partnership with VitalSource\nLead publisher discovery conversations, reviews, and strategic check-ins tailored to each account's goals and maturity\nIdentify and escalate risks early, churn signals, platform friction, contractual ambiguity, rather than waiting for publishers to raise them\nWork collaboratively with internal teams\nStep in confidently when a publisher has an issue, troubleshooting, coordinating internally, and keeping the publisher informed throughout\nContribute to team processes, documentation, and internal knowledge-sharing, this team runs on good process,and everyone is expected to maintain it\nRepresent publisher needs clearly and credibly in conversations with internal teams\nUse various internal systems, analytics, and project management platforms as part of your daily workflow\nRequired Qualifications:\nBachelor’s degree or directly related year-for-year experience\n3 years’ experiencein a customer success, account management, or publisher relations role within edtech, digital publishing, or higher education technology\nGenuine understanding of how academic publishers operate their commercial pressures, digital distribution priorities, and institutional sales cycles\nDemonstrated ability to manage a complex, multi-account portfolio without losing quality or detail on individual relationships\nConfidence working cross-functionally, with other departments, holding your own in those conversations\nStrong written and verbal communication; able to adapt tone and framing for publisher contacts, internal stakeholders, and senior leadership\nComfortable with ambiguity and incomplete information, you can make a sound judgment call without waiting for perfect data\nExperience using multiple systems as working tools, not just record systems\nOrganisedand process-driven, you document, you follow up, and you close loops without being chased\nFamiliarity with the broader digital textbook and library platform ecosystem\nPhysical Requirement:\nWork Environment: This role is based in a standard office environment.\nPhysical Requirements: Sedentary work requiring extended periods at a workstation.\nWhat We Offer:\nHybrid working model:We offer flexible working options, allowing you to split your time between remote work and office-based work, providing you with the best of both worlds.\nPrivate Medical:We provide private medical insurance to all our associates to ensure they receive the best possible healthcare.\nPrivate Dental:We offer private dental insurance to all associates, helping you to maintain good oral health.\nPension:We offer a comprehensive pension scheme to all our associates to help them save for their retirement.\nTravel Insurance:We provide travel insurance for all associates,the travel policy covers you for both business and leisure travel.\nLife Insurance:We offer life insurance to all associates to provide financial security for their loved ones in case of any unforeseen circumstances.\nGroup Income Protection:We provide group income protection to all associates, providing them with a financial safety net in case of long-term illness or injury.\nWellbeing and Support:Our company cares about the wellbeing of its associates and offers a range of wellbeing and support services, including mental health support, counselling, and employee assistance programmes.\nMaternity/Paternity Leave:VitalSource believes that the birth of a child is a special event and provides paid Maternity/Paternity leave to new parents.\nEducation Assistance:As our associates are our most valuable asset, we provide Education Assistance for our associates to further their education.\nWho We Are:\nVitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student.Learn more athttp://get.vitalsource.com/ and follow us onLinkedIn.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.\nEEO/AA Employer/Vet/Disabled\nWe participate in EVerify.\nEEO Poster in English\n EEO Poster in Spanish","description_format":"text","description_chars":6357,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Education assistance","Flexible schedule","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T21:36:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/vital-source-customer-success-manager","json_url":"https://alion.io/job/vital-source-customer-success-manager.json","meta":{"generated_at":"2026-10-14T12:58:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15888,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756330},"rest":"https://alion.io/mcp/rest/get_company?id=1756330"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvital-source-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvital-source-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvital-source-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vital-source-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvital-source-customer-success-manager"}]}