{"id":3067925,"url":"https://alion.io/job/vitalcare-collections-manager-rcm-2","title":"Collections Manager - RCM","company":{"id":2469877,"name":"VitalCare","domain":"vitalcare.com","url":"https://alion.io/company/vitalcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Monroeville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64766,"max":80957,"currency":"USD","period":"year","gross":null,"usd_annual":80957},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T08:32:44Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T13:57:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Recognized as a “Best Place to Work Modern Healthcare” - Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.\nVital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.\nWhat we offer:\nComprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.\nPaid time off, personal days, and company-paid holidays.\nPaid Paternal Leave.\nVolunteerism Days off.\nIncome protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.\n401(k) matching and tuition reimbursement.\nEmployee assistance programs include mental health, financial and legal.\nRewards programs offered by our medical carrier.\nProfessional development and growth opportunities.\nEmployee Referral Program.\nJob Summary:\nPerform functions to manage the reimbursement activities of multiple infusion and specialty pharmacy business units, focusing on referral intake, authorizations, billing, and collections, depending on the area of responsibility. Will cultivate an environment of outstanding customer service in all interactions with franchise partners, payers, and patients. Includes developing a highly effective team to meet the critical challenges of timely, successful reimbursement from payers. Focusing on regulatory compliance as a foundation of all revenue cycle policies and procedures. Perform functions to manage the reimbursement activities of multiple infusion and specialty pharmacy business units, focusing on referral intake, authorizations, billing, and collections, depending on the area of responsibility. Will cultivate an environment of outstanding customer service in all interactions with franchise partners, payers, and patients. Includes developing a highly effective team to meet the critical challenges of timely, successful reimbursement from payers. Focusing on regulatory compliance as a foundation of all revenue cycle policies and procedures.\nDuties/Responsibilities:\nManage multiple teams in processing new patient referrals, insurance benefit investigation, prior authorizations, billing, and collections depending on area of responsibility. Up to 60 people.\nManage resource allocations to meet KPIs. Track workload distribution and conduct ongoing needs assessments to identify staffing opportunities. \nHigh degree of focus on meeting and exceeding financial and department metrics.\nConduct 1:1 coaching and mentoring with Supervisors to create a highly effective Team. In addition to annual performance reviews. Provide counseling when required to address performance.\nMonitor payroll for accuracy to ensure proper processing.\nServe as escalation agent for supervisors and team to resolve complaints from franchise partners or patients.\nCreate, implement, communicate, and maintain Standard Operating Procedures covering functional areas of responsibilities.\nCultivate an environment of customer service through training, feedback, and staff mentoring. \nAudit transactions processed by the team to ensure accuracy and compliance with policies and procedures to identify training opportunities.\nInterview and select staff to meet business requirements and create a highly effective Team. \nPerform other related duties as assigned. \nEducation and Experience:\nBachelor’s degree or equivalent work experience preferred. \nMinimum 3-5 years of home infusion therapy experience required.\nMinimum 5 years of Management experience. \nPhysical Requirements:\nSitting: Prolonged periods of sitting are typical, often for the majority of the workday.\nKeyboarding: Frequent use of a keyboard for typing and data entry.\nReaching: Occasionally reaching for items such as files, documents, or office supplies.\nFine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork\nVisual Acuity: Good vision for reading documents, computer screens, and other detailed work.\nBe part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews. \nVital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.\nVital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.\nVital Care Infusion Services participates in E-Verify.\nThis position is full-time and remote. 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