{"id":3067930,"url":"https://alion.io/job/vitalcare-collections-specialist","title":"Collections Specialist","company":{"id":2469877,"name":"VitalCare","domain":"vitalcare.com","url":"https://alion.io/company/vitalcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":18,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T08:32:44Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T04:28:10Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Recognized as a “Best Place to Work Modern Healthcare” - Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.\nVital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.\nWhat we offer:\nComprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.\nPaid time off, personal days, and company-paid holidays.\nPaid Paternal Leave.\nVolunteerism Days off.\nIncome protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.\n401(k) matching and tuition reimbursement.\nEmployee assistance programs include mental health, financial and legal.\nRewards programs offered by our medical carrier.\nProfessional development and growth opportunities.\nEmployee Referral Program.\nJob Summary:\nPerform duties to collect Home Infusion claims, focusing on accuracy, timeliness, and adherence to processes to reduce denial rate, DSO, and bad debt. Recognize additional revenue opportunities and improve collection rates; perform revenue cycle collection duties within standard or accepted practice limits.\nThis position is 100% remote\nDuties/Responsibilities:\nReview claims with outstanding balances and identifies actions to successfully collect revenues. Follow up with insurers and patients to collect outstanding balances in an environment focused on building enduring customer and business relationships. Utilize Payer Portals via the internet for claim disposition.\nReview documents received including Explanations of Benefits (EOBs), Remittance Advices (RAs), and other documents indicating denials or claims acceptance. Identify reasons for denials, take required corrective action, and take ownership of claims through to timely, successful collection.\nAnalyze denials, identify trends, and recommend process improvement opportunities that will result in DSO reduction, superior collection rate, intervals reduced bad debt and simplified processes that are responsive to the requirements of specific payers.\nIdentify payor requirements for submittal of appeals for denied claims. Verify insurance information with patients, order medical records, review original claim coding, compile other validating documentation required, and submit appeals in keeping with payor requirements and VCI processes.\nCommunicate effectively with franchise partners and other VCI departments regarding the status of collections. Resolve payer issues/concerns timely.\nDocument case activity, communications, and correspondence in the computer system to ensure completeness and accuracy of account activity and actions are taken to resolve outstanding claims issues. Schedule follow-ups in required intervals.\nInvestigate and verify benefits for pharmacy and medical third-party claims.\nCommunicate billing problems found during collection process as to avoid the same issues in the future.\nCommunicate financial obligation information with patients so that they have a clear understanding of all costs of therapy prior to starting service.\nContribute medical billing expertise to the design of training and knowledge transfer programs, materials, policies, and procedures to improve the efficiency and effectiveness of the RCM team. Assist with the processing of online adjudication of collection issues and nurse billing as assigned.\nPerform other related duties as assigned.\nRequired Skills/Abilities:\nExcellent communications skills; listening, speaking, understanding, and writing English while influencing patients, caregivers, payer representatives, and others, answering questions, and advancing reimbursement and collection efforts.\nProven understanding of processes, systems, and techniques to ensure successful billing and collection working with all payer types.\nProven ability to identify gaps and problems from the review of documentation, determine lasting solutions, make effective decisions, and take necessary corrective action.\nStrong organization skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation.\nProven knowledge and skill in the utilization of MS Office suite of software and pharmacy applications.\nAbility to complete job duties in a designated workspace outside the dedicated RCM location\nDisciplined work ethic with ability to work remotely with minimum direct supervision, to effectively meet production and collection targets.\nEducation and Experience:\n2-5 years home infusion billing and/or collections experience required.\nHigh School Diploma and additional specialized training in intake, pharmacy/medical billing, and/or collections.\nPrevious remote work environment is a plus but not required.\nDetailed oriented with post-billing and post-payment investigative experience preferred.\nPhysical Requirements:\nSitting: Prolonged periods of sitting are typical, often for the majority of the workday.\nKeyboarding: Frequent use of a keyboard for typing and data entry.\nReaching: Occasionally reaching for items such as files, documents, or office supplies.\nFine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork\nVisual Acuity: Good vision for reading documents, computer screens, and other detailed work.\nBe part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews. \nVital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.\nVital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.\nVital Care Infusion Services participates in E-Verify.\n.\nThis position is full-time and remote. The salary range for this position is $18.92-$23.46/hr.\n#LI-remote","description_format":"text","description_chars":7179,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-22T08:32:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":257500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.456,"p_room":0.368,"age_days":9,"expected_fill_days":3,"reasons":["conf:1","urgency","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/vitalcare-collections-specialist","json_url":"https://alion.io/job/vitalcare-collections-specialist.json","meta":{"generated_at":"2026-11-01T08:13:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2469877},"rest":"https://alion.io/mcp/rest/get_company?id=2469877"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvitalcare-collections-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvitalcare-collections-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvitalcare-collections-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vitalcare-collections-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvitalcare-collections-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3067930}},{"tool":"search_jobs","arguments":{"company":"vitalcare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3067930},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}