{"id":3184731,"url":"https://alion.io/job/vitalcare-rcm-supervisor-billing-5","title":"RCM Supervisor - Billing","company":{"id":2469877,"name":"VitalCare","domain":"vitalcare.com","url":"https://alion.io/company/vitalcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tucson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48972,"max":61215,"currency":"USD","period":"year","gross":null,"usd_annual":61215},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-23T23:09:29Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T18:46:54Z","board_verified":false,"closed_at":"2026-10-27T18:46:54Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Recognized as a “Best Place to Work Modern Healthcare” - Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.\nVital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.\nWhat we offer:\nComprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.\nPaid time off, personal days, and company-paid holidays.\nPaid Paternal Leave.\nVolunteerism Days off.\nIncome protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.\n401(k) matching and tuition reimbursement.\nEmployee assistance programs include mental health, financial and legal.\nRewards programs offered by our medical carrier.\nProfessional development and growth opportunities.\nEmployee Referral Program.\nJob Summary:\nPerform functions to plan for and manage the Specialist positions, involving initial intake, billing, and collections requirements. Will cultivate an environment of outstanding customer service as the company's voice in all interactions with franchise partners, payers, and patients.\nDuties/Responsibilities:\nSupervise team in processing new patient referrals, insurance benefits investigation and verifications, prior authorizations, billing, and collections.\nManage Reimbursement Specialist schedules to reallocate resources to meet KPIs. Track workload distribution and conduct ongoing needs assessments to identify staffing opportunities.\nServe as an escalation agent for the team to resolve any franchise partner or patient complaints.\nImplement, communicate, and maintain operating procedures covering functional areas, quality, compliance, and related performance expectations.\nMonitor team results to evaluate compliance with quality and productivity expectations and identify improvement opportunities.\nCollaborate with Payor/Benefit support programs to resolve missing claims reports and handle member escalations.\nImplement customer service standards of excellence and ensure compliance. Cultivate an environment of customer service orientation through training and mentoring staff in customer service and collection techniques. \nMay be responsible for reconciling reimbursement checks against claims with some programs.\nMonitor team activities and work with Reimbursement Specialist to provide guidance, training, and improved skills in patient insurance billing, collections, benefit investigation, and insurance authorizations. Balance workload and manage schedules to suit demand and service standards. \nAudit transactions processed by the team to ensure accounts are accurate and appropriately escalated in compliance with policies and procedures and identify training opportunities. Review claims acceptance and rejection reports and perform necessary activities to correct and resubmit rejections.\nInterview, select, train, and assign department associates. Provide direction and mentoring. Develop and communicate performance metrics to assess the team's effectiveness, both individually and as a department. \nEvaluate performance and provide counseling, cross-training, and coaching to associates. Maintain mutually respectful employer relations. \nPerform other related duties as assigned. \nRequired Skills/Abilities:\nHighly effective communicator with superior listening, understanding, speaking, and writing skills.\nSolid business knowledge and ability to analyze data to identify actions to be taken.\nLead by example and strong team-building skills, with the ability to influence, lead, teach, train, counsel, and coach to accomplish organizational goals.\nAbility to identify training requirements and develop and implement training models to improve results.\nDemonstrated knowledge of current pharmacy applications and MS Office software, including strong Excel proficiency.\nStrong customer service and leadership skills to develop a customer-centric culture and instill ownership of the customer/patient experience. Ability to foster care and compassion for the patients while instilling price to exceed performance objectives.\nAbility to work collaboratively across functional teams and manage projects.\nAnalytical skills and business acumen demonstrated through proven problem-solving and the ability to exercise solid professional judgment in analyzing business issues and exploring options for resolution.\nEducation and Experience:\nBachelor’s degree in business or equivalent work experience preferred. \n2-3 years of experience is required in an infusion setting.\nMinimum 3 years of supervisor experience required.\nKnowledge of all Vital Care systems, including CareTend, and the RCM Portal.\nKnowledge of Payer Compliance.\nPhysical Requirements:\nSitting: Prolonged periods of sitting are typical, often for the majority of the workday.\nKeyboarding: Frequent use of a keyboard for typing and data entry.\nReaching: Occasionally reaching for items such as files, documents, or office supplies.\nFine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.\nVisual Acuity: Good vision for reading documents, computer screens, and other detailed work.\nBe part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews. \nVital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.\nVital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.\nVital Care Infusion Services participates in E-Verify.\nThis is a full-time position. 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