{"id":3987166,"url":"https://alion.io/job/vitol-com-etrm-application-support-analyst","title":"ETRM Application Support Analyst","company":{"id":691744,"name":"Vitol.com","domain":"vitol.com","url":"https://alion.io/company/vitol-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Geneva, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-09T17:27:06Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T08:33:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Vitol is an energy and commodities company with revenues of $331 billion in 2024; its primary business is the trading and distribution of energy products globally - it trades over seven million barrels per day of crude oil and products and, at any time, has 250 ships transporting its cargoes.\nVitol’s clients include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves clients from some 40 offices worldwide and is invested in energy assets globally including 24mM3 of storage, 850kbpd of refining capacity, and 10,000 service stations. To date, we have committed over $2.5 billion of capital to renewable projects and are identifying and developing low-carbon opportunities around the world.\n The role\nProvide functional support for our in-house commodity trading and risk management applications, with a particular focus on back-office processes. Working closely with business users and technology teams, you will resolve day-to-day issues, improve workflows and help deliver reliable application enhancements.\nMain responsibilities\nSupport worldwide users in their daily activities, particularly invoicing, settlements, reconciliations, physical trade execution and interfaces with finance and accounting systems.\nTake ownership of support requests from initial investigation through to resolution, ensuring clear communication with users and effective coordination with development and other technology teams.\nInvestigate application and data issues, understand their business impact and help identify root causes and prevent recurring incidents.\nUnderstand and challenge enhancement requests, translate business needs into clear functional requirements and work with developers to deliver appropriate solutions.\nTest fixes and enhancements, coordinate user acceptance testing and support releases.\nTrain new and existing users and maintain practical support documentation and user guides.\nMonitor business-critical jobs and interfaces, investigate failures and coordinate resolution with development, database and infrastructure teams.\n At least three years’ relevant experience in commodity back office, physical operations or CTRM/ETRM functional support, with hands-on use of trading applications.\nStrong understanding of the physical commodity trade lifecycle, with particular experience in invoicing, settlements, reconciliations, treasury, credit workflows.\nStrong analytical and problem-solving skills, with the ability to connect application behaviour to business processes.\nExcellent communication skills and the ability to work effectively with both business users and technical teams.\nWorking knowledge of SQL for data investigation; experience with Oracle databases or scripting would be an advantage.\nExperience in incident management, requirements gathering, testing or application change management would be beneficial.\nBachelor’s degree in a relevant discipline, or equivalent practical experience.\n Team player\nSelf-motivated with the ability to prioritize tasks\nAble to work in a high pressure on-call environment with changing priorities\nProactive and customer focused “make it work” mentality\nHighly responsive, energetic and enthusiastic\nResourceful and able to think creatively and adapt","description_format":"text","description_chars":3296,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-09T22:00:39Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":57,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/vitol-com-etrm-application-support-analyst","json_url":"https://alion.io/job/vitol-com-etrm-application-support-analyst.json","meta":{"generated_at":"2026-11-10T13:19:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30987,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691744},"rest":"https://alion.io/mcp/rest/get_company?id=691744"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvitol-com-etrm-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvitol-com-etrm-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvitol-com-etrm-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vitol-com-etrm-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvitol-com-etrm-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3987166}},{"tool":"search_jobs","arguments":{"company":"vitol.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3987166},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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