{"id":2655560,"url":"https://alion.io/job/vitrolife-group-customer-care-representative","title":"Customer Care Representative","company":{"id":685736,"name":"Vitrolife Group","domain":"vitrolifegroup.com","url":"https://alion.io/company/vitrolifegroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":96,"open_postings":25,"ghost_share":0,"stale_share":0.16,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-15T12:32:18Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T20:50:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":5},"description":"At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.\nJoin Our Team as a Customer Care Representative (Dubai, UAE)\nAt our organization, every sample, every interaction, and every client truly matter. We’re committed to delivering excellence in healthcare and we’re looking for someone who shares that same drive and purpose.\nAs a Customer Care Representative, you’ll be the vital link connecting clinics, patients, and our laboratory teams. Your role ensures samples are handled with precision, clients receive exceptional support, and operations run smoothly from end to end.\nWhat You’ll Be Part Of\nYou’ll join a team that values quality, integrity, innovation, and collaboration. Every day, your work will directly contribute to patient care and meaningful clinical outcomes.\nYour Impact\nServe as the bridge between clinics and our laboratory\n\nEnsure biological samples reach the lab safely and on time\n\nSupport clients with empathy, accuracy, and professionalism\n\nUphold the highest standards of compliance and safety\n\nStrengthen operational excellence through accurate Salesforce and Navision use\n\nWhat You’ll Do\nDeliver exceptional customer care and service coordination\n\nManage daily sample reception and cold-chain logistics\n\nUse Salesforce to track cases and client interactions\n\nRegister patient and sample data in Navision with precision\n\nMaintain documentation, traceability, and SOP compliance\n\nCollaborate with Sales, Logistics, and Laboratory teams to exceed client expectations\n\nWhat You Bring\nA passion for service and operational excellence\n\nA bachelor’s degree, preferably in a healthcare-related field\n\nAt least 2 years of experience in customer service, logistics, or laboratory workflows\n\nExperience with Salesforce and/or Navision\n\nStrong attention to detail and data accuracy\n\nAbility to thrive in a regulated, fast-paced environment\n\nExcellent communication, empathy, and patient care skills\n\nAbility to speak Arabic (preferred/advantageous) to support regional patients\n\nBenefits\nCompetitive salary package\n\nHealth insurance coverage\n\nAnnual leave Ticket\n\nProfessional development & training opportunities\n\nWe look forward to receiving your application!\n\nVitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.\nWe are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.","description_format":"text","description_chars":3211,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":true}]},"benefits":["Annual leave","Health insurance","Insurance coverage","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Genomics & Genetic Testing","Fertility & IVF"],"lifecycle":[{"event":"open","at":"2026-10-15T22:54:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":44,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/vitrolife-group-customer-care-representative","json_url":"https://alion.io/job/vitrolife-group-customer-care-representative.json","meta":{"generated_at":"2026-10-21T23:41:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685736},"rest":"https://alion.io/mcp/rest/get_company?id=685736"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvitrolife-group-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvitrolife-group-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvitrolife-group-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vitrolife-group-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvitrolife-group-customer-care-representative"}]}