Software Application Engineer

Job Description

At ViTrox, we are pioneers in machine vision solutions that empower semiconductor and electronics packaging companies to achieve manufacturing excellence. Our cutting-edge technology transforms production processes, enabling rapid defect detection with unparalleled speed and precision.

As a global leader with a vast customer base, we are seeking a talented and passionate Software Application Engineer to join our dedicated team. In this role, you will play a crucial part in ensuring our customers receive exceptional experiences. If you are a problem-solver with a customer-centric approach, we encourage you to apply!

Responsibilities

• Collaborate with a team of skilled engineers to provide timely and outstanding customer service.
• Become a trusted advisor to our clients, conducting thorough requirement analyses, gathering critical information, and collaborating with the development team to create effective solutions.
• Drive innovation by working closely with users to resolve challenges and streamline business processes for IR 4.0 Smart Manufacturing.
• Empower our users by providing comprehensive training on AI, Big Data Analytics & Visualization platform deployment, system maintenance, and troubleshooting for our Smart Manufacturing Software.
• Utilize your technical skills in SQL Database Management & Web Development to maintain accurate and concise service and support documentation.

Key Qualifications

• A background in Science and Technology, Engineering (Electrical & Electronics, Mechatronics, Mechanical), Computer Science/Studies, or equivalent.
• Experience in customer service and support for software applications is a plus.
• Diploma holders with relevant work experience are encouraged to apply.
• A strong customer-oriented mindset and excellent communication skills.
• Flexibility and a willingness to travel, with the ability to work extended or irregular hours when needed.