{"id":1244822,"url":"https://alion.io/job/vitrox-technical-support-engineer","title":"Technical Support Engineer","company":{"id":49644,"name":"ViTrox","domain":"vitrox.com","url":"https://alion.io/company/vitrox","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T17:10:48Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T19:00:41Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nViTrox is a design and manufacturing company that powers machine vision solutions for semiconductor and electronics packaging companies. From digitising manufacturing processes to scanning product defects, our products perform reliably at higher speeds and with greater precision. \nNow, as a company with an extensive customer base globally, we are looking for a dedicated technical support engineer to help us enhance customer experience satisfaction.\nResponsibilities\nSupporting customers on technical challenges for vision inspection machine system setup, maintenance and troubleshooting at customer premises\nProvide knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills\nWork closely with the R&D Team on quality and design related improvement based on customer feedback\nKey Qualifications\nBackground in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent\nExperience in customer service and support for vision inspection machines is an added advantage\nDiploma holders with relevant working experience will be considered\nCustomer-oriented behaviour and mindset\nPossess own transport and willing to travel when required\nFlexible, responsive and able to work long and irregular hours if required\nFresh graduates are encouraged to apply","description_format":"text","description_chars":1430,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Equipment","Machine Vision & 3D Cameras"],"lifecycle":[{"event":"open","at":"2026-09-25T17:10:48Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:34","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vitrox-technical-support-engineer","json_url":"https://alion.io/job/vitrox-technical-support-engineer.json","meta":{"generated_at":"2026-09-28T03:32:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2252,"day_limit":5000,"remaining_today":2748,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}