{"id":3367705,"url":"https://alion.io/job/vitu-customer-support-specialist-ii-remote","title":"Customer Support Specialist II (Remote)","company":{"id":1809230,"name":"Vitu","domain":"vitu.com","url":"https://alion.io/company/vitu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":84000,"period":"year","method":"global_role_seniority_cell","sample_n":1152},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":true},{"name":"HubSpot","optional":true},{"name":"Jira","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-27T04:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-06T00:43:27Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Customer Support Specialist II (Remote)\nAs the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.\nVitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.\nJob Summary\nThe Customer Support Specialist helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution\nKey Responsibilities\nRespond to customer inquiries via phone, email, and chat in a timely and professional manner.\nReceive and respond to customer requests via the inbound call queue and support ticketing systems.\nProvide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.\nProvide Tier 1 & Tier 2 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic DMV questions about the solution.\nMay provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.\nApply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.\nDocument customer inquiries, status, and resolution.\nWork across teams when needed and follow up with customers to resolve issues satisfactorily.\nTake on special projects assigned by Manager\nPrimary schedule will be either 9:00 AM to 6:00 PM ET or 10:00 AM to 7:00 PM ET, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts. Will be required to work a Saturday or a Sunday once or twice a month, in exchange for a weekday off during the week.\n\nQualifications and Experience\n5 years' of experience in a Department of Motor Vehicles (DMV), dealership registration and titling, vehicle registration services, or a related automotive technology or software environment. \n5 years' experience in Client Services, Customer Support, Customer Service, Call Center or related functions in the technology or software industry.\nHigh school diploma or equivalent; Associate's or Bachelor's degree is a plus.\nProven customer support or client service experience.\nStrong phone and email contact handling skills and active listening.\nFamiliarity with CRM systems (HubSpot) and practices, preferred. \nCustomer orientation and ability to adapt/respond to different types of personalities.\nExcellent communication and problem-solving skills.\nAbility to multitask, prioritize, and manage time effectively.\nExperience in title, registration, MVA, or dealerships preferred. \nPreferred Qualifications\nStrong Automotive industry software support experience\nContact Center Operations experience (GoTo Connect, Jira, HubSpot, Slack, Gmail, Billing, Back Office, call monitoring, etc.)\nCompensation \n\nThe hourly rate range for this position is: $17.50 - $23.00\n\nThe final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.\n\nAt Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization. \n\nAt Vitu, we care for our employees and their families. We offer a comprehensive benefits package including - \nHealthcare Coverage for you and your family covering Medical, Dental & Vision\nTax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)\nGenerous PTO\nPet Insurance\nRetirement Planning\nID Theft Insurance\nLife and Disability Insurance\nCommuter Benefits\nAccident & Hospital, Critical Illness Insurance\nTuition Reimbursement\n\nVitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. 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